Umi Host - Requisition #155042

Infor; Temecula (CA); On-site; USD 34,000 - 52,000; Full time

Job summary

The Umi Host at Pechanga Resort Casino provides a warm welcome, seats guests, and coordinates reservations to start the dining experience. The host maintains the pace of guest flow and handles cash, comps, and daily paperwork in support of service standards.

Responsibilities include greeting guests, guiding seating, managing waitlists, and performing cashier duties while upholding Four Diamond standards and delivering exceptional guest service.

Qualifications

• Education/experience: High school education or equivalent, with at least one year of experience preferred.
• Communication: ability to read and interpret safety rules and write routine reports; speak effectively before groups.
• Reasoning: ability to apply common sense in instructions and handle multiple variables.
• Licenses: must qualify to obtain and maintain a Class "A" gaming license.
• Cash handling: prior cash register/POS experience preferred but training is available.

Responsibilities

• Check reservation books, call reservations and confirm accurately.
• Greet every guest upon arrival or on the phone with a smile and professional greeting.
• Assign seating and manage chairs, rotation, and seating protocol.
• Control waitlist and reservations sheets for each shift.
• Escort guests to table, present menus, and ensure a pleasant dining experience.
• Perform cashier duties in line with SOPs and policies.
• Count and verify cash exchanges to servers and guests.
• Process guest charges including credit cards, room charges, comps, discounts, and cash payments.
• Reconcile and complete daily reports.
• Assist in daily bank deposits.

Job description

GENERAL SUMMARY

The Umi Host provides a warm greeting for guest, circulate the room while seating guests and accommodate the initial interaction between guest and the service team. The Umi Host should permeate a welcoming persona to each guest walking by or into the restaurant. Their purpose is to start the dining experience from the moment the guest arrives. The Umi Host is the first and last impression of the venue to guests. The Umi Host controls the pace at which a restaurant fills and can affect the fluidity of an entire shift and is responsible for correctly handling cash, credit, and comp procedures, as well as, properly completing paperwork and providing guest service.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES

• Check reservation books, call reservations and confirm, and take reservations accurately.


• Greet every guest upon arrival or on the phone with a smile and professional greeting.


• Assign guests seating in accordance with table and stations rotation.


• Control waitlist and reservations sheets for each shift.


• Walk each guest/party to table in a pace that is appropriate for the guest, pull out chairs for ladies, hand out menus, and wish guests a pleasurable dining experience.


• Perform assigned cashier duties in accordance with Standard Operating Procedures and Policies.


• Count and verify all cash exchanges to outlet servers and guests.


• Process guest charges including credit cards, room charges, comps, discounts, and cash payments.


• Reconcile and complete all required daily reports.


• Make change or exchanges for internal guests.


• Assist in the preparation of daily bank deposits.


• Other duties as assigned.

ACCOUNTABILITY: This position does not have supervisory responsibilities.

QUALIFICATIONS AND GUIDELINES

EDUCATION/EXPERIENCE/TRAINING: A High school education or equivalent and at least one-year experience or equivalent combination of education and experience is preferred to successfully perform this job.

COMMUNICATION SKILLS: This position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. This position also requires the ability to write routine reports and correspondence. Furthermore, this position also requires the ability to speak effectively before groups of guests or Team Members of the organization.

MATHEMATICAL SKILLS: This position requires the ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. This position also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must qualify to obtain and maintain a Class “A” gaming license.

SKILLS/ABILITIES:

• Ability to use 10-Key Calculator.


• Ability to work under stressful situations.


• Mentally strong and able to cope with many challenges.


• Professional demeanor.


• Positive attitude.


• Interpersonal skills.


• Ability to multi-task.


• Possess fluent English speaking, writing, and comprehension skills.


• Understand and comply with all company and departmental rules and regulations, policies and procedures.


• Skill in establishing and maintaining effective working relationships with staff and guests.


• Prior cash register and/or POS computer terminal and cash handling experience preferred but will train.


• Ability to take direction from Supervisors/Managers.


• Must be able to learn/operate the use of cash registers, calculators and credit card machines.


• Must be able to learn/operate telephones.


• Must have regular and predictable attendance.


• Must be available to work any shift, including weekends, holidays, and graveyard shifts.