Guest Experience Host - Midtown Hotel Dining

UCF Hotel Venture; Atlanta (GA); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) & company match

Paid sick days, vacation, holidays

Tuition reimbursement

Pet insurance

Team member hotel rates

Uniforms provided with dry cleaning

Parking discount

MARTA transit pass

Complimentary meals

Descripción de la vacante

Loews Atlanta Hotel is seeking a warm and professional Host to greet guests and manage reservations in our vibrant Midtown dining area. You will seat guests, provide menus, and maintain a smooth flow between the dining room and service staff to ensure a memorable guest experience.

Ideal candidates will be experienced in hospitality, with strong communication skills, the ability to multitask, and a neat, professional appearance.

Formación

• Previous hospitality or hosting experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and demeanor.
• Familiarity with reservation systems and basic computer skills.
• Flexibility to work varying shifts, including nights, weekends and holidays.
• Physical ability to stand for extended periods and move throughout the restaurant.

Responsabilidades

• Greet guests warmly and professionally upon arrival.
• Manage reservations, walk-ins, and waitlists using the hotel's reservation system.
• Escort guests to their tables and provide menus.
• Communicate estimated wait times and accommodate special seating requests when possible.
• Maintain cleanliness and organization of the host stand and entrance area.
• Answer phone calls and assist with inquiries regarding hours, menus, and reservations.
• Coordinate with servers and managers to ensure timely seating and guest satisfaction.
• Monitor dining room flow and adjust seating plans as needed.
• Assist with guest recovery and resolve minor concerns with empathy and professionalism.
• Follow all hotel policies and procedures to ensure a safe and welcoming environment.
• Demonstrate regular and reliable attendance in conformance with company standards.
• Perform other duties as assigned.

Conocimientos

Customer service

Communication

Multitasking

Professional appearance

Reservation systems

Computer skills

Guest focus

Herramientas

Reservation software

Descripción del empleo

Loews Atlanta Hotel is seeking a warm and professional Host to greet guests and manage reservations in our vibrant Midtown dining area. You will seat guests, provide menus, and maintain a smooth flow between the dining room and service staff to ensure a memorable guest experience.

Ideal candidates will be experienced in hospitality, with strong communication skills, the ability to multitask, and a neat, professional appearance.