Guest Experience Host – Warm, Seamless Dining

Loews Hotels, LLC.; Atlanta (GA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Training & Development

Tuition Reimbursement

Team member hotel rates

Uniforms with dry cleaning

Discounted parking

MARTA transit pass

Job summary

Loews Atlanta Hotel is seeking a friendly Host/Hostess to be the first point of contact for guests in our Midtown dining venues. You will greet guests, manage reservations, escort guests to tables, and maintain the host stand with a welcoming, organized approach.

You’ll collaborate with servers and managers to ensure smooth seating, answer calls about hours and menus, and uphold our standards of hospitality with a patient, professional demeanor at all times.

Qualifications

• Previous experience in hospitality, customer service, or restaurant hosting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Professional appearance and demeanor.
• Familiarity with reservation systems and basic computer skills.
• Flexibility to work varying shifts, including nights, weekends, and holidays, as needed.
• Physical ability to stand for extended periods and move throughout the restaurant.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Manage reservations, walk-ins, and waitlists using the hotel's reservation system.
• Escort guests to their tables and provide menus.
• Communicate estimated wait times and accommodate special seating requests when possible.
• Maintain cleanliness and organization of the host stand and entrance area.
• Answer phone calls and assist with inquiries regarding hours, menus, and reservations.
• Coordinate with servers and managers to ensure timely seating and guest satisfaction.
• Monitor dining room flow and adjust seating plans as needed.
• Assist with guest recovery and resolve minor concerns with empathy and professionalism.
• Follow all hotel policies and procedures to ensure a safe and welcoming environment.
• Regular and reliable attendance in conformance with company standards.
• Perform other duties as assigned.

Skills

Guest-focused

Organized

Calm under pressure

Team oriented

Flexible

Tools

Reservation system

Basic computer skills

Job description

Loews Atlanta Hotel is seeking a friendly Host/Hostess to be the first point of contact for guests in our Midtown dining venues. You will greet guests, manage reservations, escort guests to tables, and maintain the host stand with a welcoming, organized approach.

You’ll collaborate with servers and managers to ensure smooth seating, answer calls about hours and menus, and uphold our standards of hospitality with a patient, professional demeanor at all times.