Assistant Front Office Manager — Guest Experience Leader

Hyatt Hotels Corporation; Park City (UT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Free room nights

Medical, dental, and vision insurance

401K with company match

Free employee meals

Generous paid time off

Employee stock purchase plan

Ski Pass

Job summary

Grand Hyatt Deer Valley, part of Hyatt Hotels Corporation, seeks an energetic Assistant Front Office Manager to support daily Front Office operations, guest services, and PBX functions at our Deer Valley property in Park City, Utah. The role emphasizes leadership, staff supervision, scheduling, and delivering exceptional guest experiences.

The position requires weekend/holiday availability, payroll oversight, and collaboration with multiple departments to uphold Hyatt’s high standards.

Qualifications

• 2–3 years of progressive hotel leadership experience.
• Ability to supervise and train Front Office staff.
• Commitment to delivering exceptional guest experiences.
• Availability including weekends and holidays.

Responsibilities

• Support daily Front Office operations and colleague performance.
• Create and manage staff schedules to ensure appropriate coverage.
• Assist with hiring, training, and ongoing development of team members.
• Process payroll and support accurate timekeeping practices.
• Maintain cash control procedures for Front Office agents.
• Provide personalized service and support for VIP guests.
• Ensure guest satisfaction goals and service standards are consistently met.
• Collaborate with other departments to deliver a seamless guest experience.
• Promote and enforce safety standards and operational procedures.

Skills

Front Office Leadership

Staff Scheduling

Staff Training

Payroll Processing

Guest Services

Communication

Job description

Grand Hyatt Deer Valley, part of Hyatt Hotels Corporation, seeks an energetic Assistant Front Office Manager to support daily Front Office operations, guest services, and PBX functions at our Deer Valley property in Park City, Utah. The role emphasizes leadership, staff supervision, scheduling, and delivering exceptional guest experiences.

The position requires weekend/holiday availability, payroll oversight, and collaboration with multiple departments to uphold Hyatt’s high standards.