Guest Experience Host — Luxury Front Desk

Andaz; Miami (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Free room nights

Medical, Dental, and Vision Insurance

401K with company match

Free Parking

Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Retail discounts

Job summary

Andaz Miami Beach is a luxury lifestyle hotel in the heart of Mid‑beach, featuring 287 guestrooms and 64 suites with ocean views. Front Desk Hosts welcome guests, handle registration, and promote hotel services, contributing to memorable experiences.

The role offers opportunities for upselling and collaboration with multiple departments in a fast-paced environment. Candidates should have a Diploma in Hospitality/ Tourism Management, strong communication skills, and proficiency with Reserve/Opera

Qualifications

• A Diploma in Hospitality/ Tourism Management or a relevant field.
• Ability to speak a second language fluently is an asset.
• Good working knowledge of Reserve/Opera software.
• Excellent proficiency with Microsoft Suite applications.
• Refined verbal and written communication skills.
• Ability to work a flexible schedule; weekends, holidays, overnight shifts.
• Physically agile, ability to stand or walk for long periods of time.
• Excellent time management and organizational skills.
• Excellent problem‑solving skills.
• Well‑groomed, professional appearance.

Responsibilities

• Greeting and thanking guests as per Forbes standards.
• Perform all guest check‑in and checkout procedures; including obtaining or confirming guest information, assigning rooms, activating and distributing keys.
• Posting charges to guest accounts and collecting payment for room charges and other fees.
• Make and confirm reservations for guests.
• Answer phones and direct calls to appropriate personnel.
• Anticipating and addressing guests' needs and resolving problems and complaints.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Following all established SOPs and using approved Checklists.
• Upselling guest rooms and promoting World of Hyatt (WOH) and other hotel services.
• Complete various additional tasks and assignments as needed.

Skills

Communication skills

Microsoft Office

Flexibility

Education

Diploma in Hospitality/ Tourism Management

Tools

Opera Software

Job description

Andaz Miami Beach is a luxury lifestyle hotel in the heart of Mid‑beach, featuring 287 guestrooms and 64 suites with ocean views. Front Desk Hosts welcome guests, handle registration, and promote hotel services, contributing to memorable experiences.

The role offers opportunities for upselling and collaboration with multiple departments in a fast-paced environment. Candidates should have a Diploma in Hospitality/ Tourism Management, strong communication skills, and proficiency with Reserve/Opera