Front Desk Host - $20/HR

Andaz; Miami (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Free room nights

Medical, Dental, and Vision Insurance

401K with company match

Free Parking

Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Retail discounts

Job summary

Andaz Miami Beach is a luxury lifestyle hotel in the heart of Mid‑beach, featuring 287 guestrooms and 64 suites with ocean views. Front Desk Hosts welcome guests, handle registration, and promote hotel services, contributing to memorable experiences.

The role offers opportunities for upselling and collaboration with multiple departments in a fast-paced environment. Candidates should have a Diploma in Hospitality/ Tourism Management, strong communication skills, and proficiency with Reserve/Opera

Qualifications

• A Diploma in Hospitality/ Tourism Management or a relevant field.
• Ability to speak a second language fluently is an asset.
• Good working knowledge of Reserve/Opera software.
• Excellent proficiency with Microsoft Suite applications.
• Refined verbal and written communication skills.
• Ability to work a flexible schedule; weekends, holidays, overnight shifts.
• Physically agile, ability to stand or walk for long periods of time.
• Excellent time management and organizational skills.
• Excellent problem‑solving skills.
• Well‑groomed, professional appearance.

Responsibilities

• Greeting and thanking guests as per Forbes standards.
• Perform all guest check‑in and checkout procedures; including obtaining or confirming guest information, assigning rooms, activating and distributing keys.
• Posting charges to guest accounts and collecting payment for room charges and other fees.
• Make and confirm reservations for guests.
• Answer phones and direct calls to appropriate personnel.
• Anticipating and addressing guests' needs and resolving problems and complaints.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Following all established SOPs and using approved Checklists.
• Upselling guest rooms and promoting World of Hyatt (WOH) and other hotel services.
• Complete various additional tasks and assignments as needed.

Skills

Communication skills

Microsoft Office

Flexibility

Education

Diploma in Hospitality/ Tourism Management

Tools

Opera Software

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Organization - Andaz Miami Beach

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences. Andaz Miami Beach is now recruiting Front Desk Hosts to join our team. An art‑deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid‑beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean‑view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor‑to‑ceiling windows, most with deep‑soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full‑service spa, a well‑equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city’s culture of music, art, and fashion.

Position Summary

Front Desk Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for engaging conversation and has a direct impact on creating a memorable guest experience. Other duties may include processing forms of payment and responding to guest inquires. You will be the face of Hyatt as a Front Office Associate. You may also be required to assist with PBX telephone operator and concierge duties as needed. To ensure success you will be professional and pleasant in challenging situations and take responsibility for satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro‑active and be skilled at multitasking in a fast‑paced environment. Front Desk Hosts are eligible for up to 18% commission on upsells.

Position Responsibilities / Essential Functions

• Greeting and thanking guests as per Forbes standards.
• Perform all guest check‑in and checkout procedures; which includes obtaining or confirming guest information, assigning rooms, activate and distribute keys, etc.
• Posting charges to appropriate guest accounts and collect payment for room charges and other fees.
• Make and confirm reservations for guests.
• Answer phones and direct calls to appropriate personnel.
• Anticipating and addressing guests' needs and resolving their problems and complaints.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Following all established SOPs and using approved Checklists.
• Up Selling guest rooms and promoting World of Hyatt (WOH) and other hotel services.
• Complete various additional tasks and assignments as needed.

Qualifications

• A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field.
• Ability to speak a second Language fluently will be considered an asset.
• Good working knowledge of Reserve/Opera software.
• Excellent proficiency with Microsoft Suite applications.
• Refined verbal and written communication skills.
• Ability to work a flexible schedule; weekends, holidays, overnight shifts
• Physically agile, ability to stand or walk for long periods of time.
• Excellent time management and organizational skills.
• Excellent problem‑solving skills.
• Well‑groomed, professional appearance.

As an Andaz Miami Beach colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental, and Vision Insurance with only a 30‑day waiting period!
• 401K with company match
• Free Parking
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.