Guest Experience Host - Korean BBQ & Hot Pot

KPOT | Springfield; West Springfield (MA); On-site; USD 21,000 - 29,000; Part time

Job summary

KPOT Korean BBQ & Hot Pot in West Springfield, MA is seeking a friendly Host to be the first and last impression for guests. You will greet guests, manage wait times, seat guests, and assist with initial drink orders to ensure a smooth, welcoming dining experience in a fast-paced restaurant.

No prior restaurant experience is required, but strong communication and a passion for delivering world-class service are essential.

Qualifications

• Excellent communication and guest service skills.
• Ability to multitask in a fast-paced environment.
• Friendly, personable demeanor with a positive attitude.

Responsibilities

• Greet guests promptly and warmly upon arrival.
• Seat guests and provide menus; assist servers with initial drink orders.
• Manage waitlists and provide accurate estimated wait times.
• Answer questions about the menu, hours, pricing, and promotions.
• Handle phone inquiries professionally and direct to the appropriate team member.
• Maintain front-of-house cleanliness and stock front desk materials.
• Thank guests and invite them to return, observing guest concerns and relaying to management.

Job description

KPOT Korean BBQ & Hot Pot in West Springfield, MA is seeking a friendly Host to be the first and last impression for guests. You will greet guests, manage wait times, seat guests, and assist with initial drink orders to ensure a smooth, welcoming dining experience in a fast-paced restaurant.

No prior restaurant experience is required, but strong communication and a passion for delivering world-class service are essential.