Guest Experience Specialist - Korean BBQ Food Runner

KPOT | Springfield; West Springfield (MA); On-site; USD 17,000 - 25,000; Full time

Job summary

KPOT Korean BBQ & Hot Pot in West Springfield, MA is seeking a Food Runner/Busser to bridge the dining room and kitchen, helping create a smooth and enjoyable dining experience in a lively setting.

You will interact with guests, relay information to the kitchen, and support the front-of-house team with a positive, hospitality-driven attitude. Prior restaurant experience is welcome but not required, with emphasis on teamwork and attention to detail.

Responsibilities

• Greet all guests promptly and warmly upon arrival.
• Answer guest questions regarding the menu and KPOT brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Listen attentively to guests to ensure their needs are met.
• Assist with side work and opening/closing tasks.
• Observe and monitor table turnover by taking note of occupied, dirty or clean tables.
• Support the front-of-house team in resetting tables quickly to seamlessly transition tables to guests.
• Inform management of large parties, special requests, or guest concerns.
• Communicate clearly and concisely with the kitchen staff and management regarding allergy orders.
• Maintain a positive, energetic, and hospitality-focused attitude at all times.
• Multi-task and balance between bar and dining room orders.
• Be a team player, assisting other team members whenever needed to ensure guest satisfaction.
• Thank guests as they leave and invite them to return.
• Additional responsibilities as assigned.

Job description

KPOT Korean BBQ & Hot Pot in West Springfield, MA is seeking a Food Runner/Busser to bridge the dining room and kitchen, helping create a smooth and enjoyable dining experience in a lively setting.

You will interact with guests, relay information to the kitchen, and support the front-of-house team with a positive, hospitality-driven attitude. Prior restaurant experience is welcome but not required, with emphasis on teamwork and attention to detail.