Guest Experience Host — Gaming Café

PlaySpinWin Brands; Des Plaines (IL); On-site; USD 18,000 - 23,000; Part time

Job summary

PlaySpinWin Brands is seeking a part-time Guest Service Host at Stella's in Des Plaines, IL. You will greet guests, operate the POS, and support gaming and café areas. You will maintain high standards of cleanliness and safety while assisting with food and beverage service.

The role requires 21+ with reliable transportation, ability to stand for long periods, and ability to lift up to 15 lbs. Training will be provided to ensure compliance and excellent guest experiences.

Qualifications

• Must be 21 years of age.
• Previous customer service experience preferred.
• Reliable form of transportation required.
• Able to use a touch‑sensitive POS system.
• Able to bend, reach, lift and/or carry 15 pounds.
• Must be able to maintain an active and engaged floor presence for periods over 60 minutes.
• Knowledge of service environment helpful.
• Attend meetings and trainings as required by management.

Responsibilities

• Provide exceptional customer service to guests and vendors.
• Create memorable experiences for guests during every shift.
• Anticipate guest needs and offer tailored solutions.
• Be knowledgeable about games, features, and how to resolve issues.
• Promote marketing initiatives consistently to every guest.
• Document guest activity and keep records up to date.
• Maintain cleanliness and sanitation of cafe and gaming areas.
• Handle cash drawer, sales, deposits, and tips accurately.
• Ensure underage patrons are not served alcohol or gambled.
• Assist regulatory inspectors and maintain compliance.

Skills

Customer service

Friendly demeanor

POS system

Team player

Attention to detail

Job description

PlaySpinWin Brands is seeking a part-time Guest Service Host at Stella's in Des Plaines, IL. You will greet guests, operate the POS, and support gaming and café areas. You will maintain high standards of cleanliness and safety while assisting with food and beverage service.

The role requires 21+ with reliable transportation, ability to stand for long periods, and ability to lift up to 15 lbs. Training will be provided to ensure compliance and excellent guest experiences.