Guest Experience Lead - Hourly, Multi-Unit Ops

PlaySpinWin Brands; Des Plaines (IL); Hybrid; USD 18,000 - 26,000; Full time

Job summary

PlaySpinWin Brands in Des Plaines, IL is seeking an Hourly Manager to lead day-to-day operations across our gaming cafes. You will supervise staff, ensure guest satisfaction, and maintain safety and compliance while delivering a memorable experience for every guest.

The role requires hands-on leadership on shift, strong communication, teamwork, and ability to manage inventory, cash, and POS transactions. Prior management and customer service experience is preferred; you should be 21+ and

Qualifications

• Must be 21 years of age or older.
• Previous management and customer service experience preferred.
• Reliable transportation and ability to work a flexible schedule.
• Able to operate a touch-sensitive POS system.

Responsibilities

• Lead store operations during each shift and mentor staff.
• Provide exceptional customer service and create memorable guest experiences.
• Promote marketing initiatives and document guest activity.
• Maintain cleanliness, safety, and sanitation across cafe and gaming areas.
• Manage cash drawer, daily deposits, and timekeeping.
• Coordinate schedules, interviews, and inventory for locations.

Skills

Leadership

Customer service

Staff supervision

Communication

Teamwork

Cash handling

POS systems

Shift management

Inventory control

Tools

POS System

Job description

PlaySpinWin Brands in Des Plaines, IL is seeking an Hourly Manager to lead day-to-day operations across our gaming cafes. You will supervise staff, ensure guest satisfaction, and maintain safety and compliance while delivering a memorable experience for every guest.

The role requires hands-on leadership on shift, strong communication, teamwork, and ability to manage inventory, cash, and POS transactions. Prior management and customer service experience is preferred; you should be 21+ and