Guest Experience Host – Front Office

Hyatt Hotels Corporation; Renton (WA); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Free Uniforms

Paid Vacation and sick leave

Tuition Reimbursement

Free Parking

Referral Bonuses

Friends and Family discounts

Room discounts at Hyatt locations

Job summary

Hyatt Regency Lake Washington at Seattle’s Southport, located in Renton, WA, is seeking Front Office Hosts to manage guest registration, promotions, and service interactions. The role offers hourly, full-time employment with USD pay basis and opportunities to influence the guest experience.

Salary ranges from $24.00 to $31.20 per hour, with starting rate at $24.00. The job emphasizes teamwork, professionalism, and guest satisfaction in a hospitality setting near Seattle.

Qualifications

• Previous customer service experience including cash & credit cards in a service provider industry; hospitality a plus
• Friendly and outgoing with a good attitude and professionalism
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure
• Computer knowledge using a windows environment
• Ability to stand for long periods of time
• Availability for days, nights, mid shifts, weekends and holidays preferred

Responsibilities

• Answer multi-line phones in a courteous, professional manner
• Create new reservations either in person, via email or by telephone
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Work with other staff members to ensure that all guest rooms meet their requests, hotel standards and accommodate any special client needs
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Research and resolve disputed charges for guests.
• Follow up with guest regarding satisfaction with guest-related issues.
• Process all checkouts including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
• Review shift logs/daily memo books and document pertinent information in logbooks. Balance and drop receipts according to accounting specifications.
• Assist management in training, motivating, and coaching employees; serve as a role model.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.

Skills

Customer service

Cash handling

Phone etiquette

Communication skills

Multitasking

Windows computer literacy

Job description

Hyatt Regency Lake Washington at Seattle’s Southport, located in Renton, WA, is seeking Front Office Hosts to manage guest registration, promotions, and service interactions. The role offers hourly, full-time employment with USD pay basis and opportunities to influence the guest experience.

Salary ranges from $24.00 to $31.20 per hour, with starting rate at $24.00. The job emphasizes teamwork, professionalism, and guest satisfaction in a hospitality setting near Seattle.