Guest Experience Host & Front-of-House Maestro

Lowlands Group; Mequon (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

Lowlands Group in Wisconsin is seeking a Host to help shape the guest experience in our cafés. You will greet guests, seat them, answer phones, and assist with reservations, especially during busy periods.

You are the first and last impression of the restaurant, coordinating with the team to keep everything running smoothly. We value teamwork, clear communication, and a professional, customer-focused approach.

Qualifications

• Team Player and willingness to work collaboratively
• Strong communication with colleagues and guests
• Performs assigned tasks reliably
• Continuous development of food & beverage product knowledge and customer service skills
• Maintains professionalism at all times
• Ability to communicate clearly and work well with others

Responsibilities

• Greet guests and seat them in a timely and courteous manner
• Answer phones and assist with reservations during busy periods
• Maintain a neat and organized front-of-house environment
• Support opening/closing tasks and side work as needed
• Monitor floor and assist guests to ensure smooth service flow
• Provide friendly and attentive customer service
• Handle cash with accuracy and integrity
• Coordinate with team to manage seating and service pace
• Stay aware of events and specials to inform guests
• Adapt to high-traffic situations with a positive attitude
• Contribute to a welcoming atmosphere for all guests

Skills

Team Player

Team Communication

Customer Service

Multi-tasking

Professionalism

Clear Communication

Job description

Lowlands Group in Wisconsin is seeking a Host to help shape the guest experience in our cafés. You will greet guests, seat them, answer phones, and assist with reservations, especially during busy periods.

You are the first and last impression of the restaurant, coordinating with the team to keep everything running smoothly. We value teamwork, clear communication, and a professional, customer-focused approach.