Guest Experience Host & Front-of-House Flow Maestro

Lowlands Group / Cafe Hollander; Mequon (WI); On-site; USD 15,000 - 21,000; Full time

Job summary

Lowlands Group / Cafe Hollander in Mequon, WI is seeking a friendly Host to greet guests, seat tables, answer phones, and guide guests through their dining experience. This role is integral to creating a welcoming first impression and smooth operations in a busy restaurant.

The host will work as the front line of hospitality, ensuring guests feel valued from arrival through departure, while supporting the team during peak times and special events.

Qualifications

• Ability to greet guests warmly and manage front-of-house interactions
• Strong customer service and communication skills
• Ability to multi-task and stay organized during busy periods
• Wamiliarity with food & beverage terminology and basics (optional)
• Commitment to professionalism and teamwork

Responsibilities

• Greet guests and seat them at tables or at the bar
• Answer phones and assist with reservations
• Maintain a neat and organized front-of-house area
• Coordinate seating rotations to optimize restaurant flow
• Provide friendly, attentive service and help guests with questions

Skills

Team Player

Team Communication

Performs assigned tasks

Food & beverage knowledge

Customer service

Professionalism

Clear communication

Teamwork

Multi-tasking

Job description

Lowlands Group / Cafe Hollander in Mequon, WI is seeking a friendly Host to greet guests, seat tables, answer phones, and guide guests through their dining experience. This role is integral to creating a welcoming first impression and smooth operations in a busy restaurant.

The host will work as the front line of hospitality, ensuring guests feel valued from arrival through departure, while supporting the team during peak times and special events.