Guest Experience Host

Hinterland Brewery; Green Bay (WI); Presencial; USD 17 000 - 21 000; Tempo integral

Resumo da oferta

Hinterland Brewery in Green Bay, WI is seeking a Restaurant Host to warmly welcome guests, manage reservations, and coordinate seating with a focus on delivering exceptional service. You will collaborate with the MOD and front-of-house teams to create a smooth dining flow.

The role emphasizes guest engagement, attention to seating details, and maintaining a high standard of hospitality in a fast-paced environment.

Qualificações

• Positive, can-do attitude and customer service approach
• Good interpersonal communication skills
• Ability to multi-task
• Comfortable working in a fast-paced environment
• Able to stand for long periods (up to 8 hours)
• Able to safely lift and maneuver trays up to 25 pounds

Responsabilidades

• Create a positive, productive work environment with a customer-centric approach
• Welcome guests, manage reservations, and seating with attentiveness
• Open dining room and prepare for service
• Assist servers as needed and coordinate with MOD
• Ensure rooms are neat and ready before service
• Enter reservations accurately in the system
• Answer phones warmly and take reservations
• Provide menu and beverage information to guests
• Monitor guest experience and address issues promptly
• Maintain knowledge of beer, wine, beverages, and food offerings
• Attend team meetings and participate in training programs
• Suggest improvements to management

Conhecimentos

Positive can-do attitude

Interpersonal communication

Multi-tasking

Face-paced environment

Standing for long periods

Lifting up to 25 pounds

Ferramentas

Reservation software

Paging system

Tablet computer

Descrição da oferta de emprego

Hinterland Brewery in Green Bay, WI is seeking a Restaurant Host to warmly welcome guests, manage reservations, and coordinate seating with a focus on delivering exceptional service. You will collaborate with the MOD and front-of-house teams to create a smooth dining flow.

The role emphasizes guest engagement, attention to seating details, and maintaining a high standard of hospitality in a fast-paced environment.