Guest Experience Host - Fast-Paced Hospitality

The Bartolotta Restaurants; Mequon (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, and Vis

Company-Paid Life Insurance

Supplemental Life Insurance

Company-Paid Short- and Long-Term Dis

Supplemental Accident and Critical Ill

Supplemental Hospital Insurance

Employee Assistance Program (EAP)

LegalShield and IDShield Protection

Pet Insurance

401(k) Savings Plan

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Complimentary Workday Family Meal

Dining Discounts at Bartolotta Fine

Discounted Discovery World Passes

Discounted Fiserv Forum Tickets

Job summary

The Bartolotta Restaurants in Mequon, WI is seeking a friendly Host to greet guests, guide them to seating, and help keep the dining room running smoothly. This fast-paced role offers the chance to set a positive tone for every guest experience and contribute to a high-energy team atmosphere.

Responsibilities include managing the waitlist, handling reservations, answering phones, and maintaining a clean, organized station. High school diploma required; hospitality heart a plus.

Qualifications

• Exceptional interpersonal, oral, and presentation skills focused on customer satisfaction.
• Ability to work in fast-paced, changing environment.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Greets customers and guests; determines the purpose of each person’s visit and directs or escorts to the appropriate location.
• Manage the waitlist during high volume periods while providing accurate quotes for wait times.
• Take reservations into reservation book providing clear and accurate guest information.
• Promptly answers phones and routes calls to the proper custodian.
• Knowledgeable in areas of menu reading to field questions from guests, vendors and phone inquiries.
• Log and perform exchange of moneys for gift certificate purchases.
• Present professional demeanor in attire, language, and attitude.
• Perform side work before, during and after shift as has ended.
• Maintains a clean, safe, and organized work area/station.
• Performs other duties assists other team members and as assigned.

Skills

Interpersonal skills

Oral communication

Presentation skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

The Bartolotta Restaurants in Mequon, WI is seeking a friendly Host to greet guests, guide them to seating, and help keep the dining room running smoothly. This fast-paced role offers the chance to set a positive tone for every guest experience and contribute to a high-energy team atmosphere.

Responsibilities include managing the waitlist, handling reservations, answering phones, and maintaining a clean, organized station. High school diploma required; hospitality heart a plus.