Host

Lowlands Group / Cafe Hollander; Mequon (WI); On-site; USD 15,000 - 21,000; Full time

Job summary

Lowlands Group / Cafe Hollander in Mequon, WI is seeking a friendly Host to greet guests, seat tables, answer phones, and guide guests through their dining experience. This role is integral to creating a welcoming first impression and smooth operations in a busy restaurant.

The host will work as the front line of hospitality, ensuring guests feel valued from arrival through departure, while supporting the team during peak times and special events.

Qualifications

• Ability to greet guests warmly and manage front-of-house interactions
• Strong customer service and communication skills
• Ability to multi-task and stay organized during busy periods
• Wamiliarity with food & beverage terminology and basics (optional)
• Commitment to professionalism and teamwork

Responsibilities

• Greet guests and seat them at tables or at the bar
• Answer phones and assist with reservations
• Maintain a neat and organized front-of-house area
• Coordinate seating rotations to optimize restaurant flow
• Provide friendly, attentive service and help guests with questions

Skills

Team Player

Team Communication

Performs assigned tasks

Food & beverage knowledge

Customer service

Professionalism

Clear communication

Teamwork

Multi-tasking

Job description

Your role as a Host at a Lowlands Group Restaurant is extremely important to our success. When guests walk through our door, we have just one chance to make a first impression. This single interaction has the ability to influence their entire visit, setting them up to become either our raving fan or our harshest critic in the process. Hosts set the tone of our guests’ entire dining experience, which is why it is one of the most critical roles in our Cafés

A good host can make or break a busy restaurant. More than just greeting, seating and answering phones, a great host prevents traffic jams and serves as the conductor of the overall flow of the restaurant. You’re the organizer, the herder, and the first and last impression of the restaurant.

As the front line of hospitality serving our guests, you’ll need to put yourselves in their shoes, and ask yourself what sort of greeting you’d like to receive if you were them. Whether it’s your warm, welcoming “hello”, your friendly smile, a quick nod to acknowledge an impatient guest waiting in line, or noticing a guest on the floor who needs extra assistance, great hospitality starts with you.

Essential Functions:

• Food & Beverage Quality Assurance
• Menu Knowledge
• Rotation Seating
• Welcoming
• Aware of Events & Specials
• Friendly & Attentive Customer Service
• Responsible Cash Handling
• Service Speed
• Maintain a neat, organized front-of-house environment
• Assist with opening/closing tasks and side work as needed
• Answer phones and schedule reservations with large parties

Qualifications:

• Team Player
• Team Communication
• Performs assigned tasks
• Continuous development of food & beverage product knowledge
• Customer Service Skills
• Ability to maintain Professionalism at all times
• Ability to communicate clearly
• Ability to work well with others
• Ability to multi-task

General Physical Demands for the Position:

Hosts will regularly stand for long periods of time, bend, stoop, turn, lift, talk, walk, walk on uneven ground, carry and lift up to fifty (50) pounds. Team lift is required for anything over twenty-five (25) pounds or any awkward lifting.