Guest Experience Host (Front of House)

Grove Bay Hospitality Group; Miami (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Company parties

Dental insurance

Employee discounts

Tuition assistance

Job summary

Grove Bay Hospitality Group is seeking a friendly Host to greet guests as they enter the restaurant and guide them to their tables. You will manage reservations, answer phones, and coordinate seating with the wait staff to maintain a smooth flow during peak hours.

Experience in hospitality is preferred, along with strong communication and a positive attitude. OpenTable experience is a plus, and the role offers opportunities for advancement and benefits.

Qualifications

• High school diploma or GED preferred.
• Prior customer service experience in hospitality.
• Positive attitude and interpersonal skills.
• Good communication and phone etiquette.
• Flexibility with alternating shifts.
• Ability to stand for long periods.
• OpenTable experience preferred.

Responsibilities

• Greeting customers as they walk into the restaurant.
• Helping guests with reservations and guiding them to their table.
• Giving guests accurate wait time estimates and seating them in the waiting area.
• Providing customers with menus and answering any initial questions they may have.
• Optimizing seating at different tables to ensure an even workload for wait staff.
• Answering phones and scheduling reservations with large parties.

Skills

Customer service

Interpersonal skills

Communication

Phone etiquette

Positive attitude

Flexibility

Standing long hours

OpenTable experience

Education

High school diploma or GED

Tools

OpenTable Experience

Job description

Grove Bay Hospitality Group is seeking a friendly Host to greet guests as they enter the restaurant and guide them to their tables. You will manage reservations, answer phones, and coordinate seating with the wait staff to maintain a smooth flow during peak hours.

Experience in hospitality is preferred, along with strong communication and a positive attitude. OpenTable experience is a plus, and the role offers opportunities for advancement and benefits.