Guest Experience Host: Front Desk & WOW Moments

Pyramid Global Hospitality; Bishop (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

401k with company match

Recognition programs

Job summary

Wayfinder Bishop, part of Pyramid Global Hospitality, seeks a Front Desk Agent in Bishop, CA. You will warmly welcome guests, check them in, and provide authoritative information about the hotel and local area. This role requires engaging interaction and a commitment to service excellence.

Ideal candidates are people‑oriented, with strong communication skills and the ability to work in a fast‑paced setting. Availability for various shifts, including weekends and holidays, is essential.

Qualifications

• High school diploma or equivalent.
• Outgoing and engaging personality.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Check guests in and register them, ensuring proper credit is received and information is accurate.
• Provide knowledge about the hotel, its amenities, and the local area to guests.
• Resolve issues and WOW guests through effective service recovery.
• Promote and sell hotel programs and services.
• Interact with hotel staff professionally and assist other departments as needed.
• Be familiar with emergency procedures and policies.

Skills

Engaging personality

Computer skills

Verbal and written communication

Fast-paced work

Education

High school diploma or equivalent

Tools

POS systems

Job description

Wayfinder Bishop, part of Pyramid Global Hospitality, seeks a Front Desk Agent in Bishop, CA. You will warmly welcome guests, check them in, and provide authoritative information about the hotel and local area. This role requires engaging interaction and a commitment to service excellence.

Ideal candidates are people‑oriented, with strong communication skills and the ability to work in a fast‑paced setting. Availability for various shifts, including weekends and holidays, is essential.