Gallery Host: Elevate Guest Experience & Lounge Service

HHM Hotels; Sugar Land (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insu

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Commuter benefits

Education/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Front Desk Host to greet, assist, and serve guests with a full range of individualized services during their stay. The role emphasizes accuracy in payments, handling reservations, and delivering in-room dining experiences.

Ideal candidates will have a High School diploma or equivalent and proven customer service experience, plus a dynamic, engaging personality capable of multitasking in a fast-paced hotel environment.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Multi-tasking

Engaging personality

Education

High School diploma or equivalent

Job description

HHM Hotels is seeking a Front Desk Host to greet, assist, and serve guests with a full range of individualized services during their stay. The role emphasizes accuracy in payments, handling reservations, and delivering in-room dining experiences.

Ideal candidates will have a High School diploma or equivalent and proven customer service experience, plus a dynamic, engaging personality capable of multitasking in a fast-paced hotel environment.