Front Office Host | Full-Time

Thompson Hotels, Inc.; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Discounted hotel stays

Job summary

Thompson Austin in downtown Austin seeks a Front Office Host to welcome guests, manage check-in/out, and communicate hotel services. The role emphasizes friendly service, clear communication, and a positive first impression for every guest.

As part of Hyatt's Thompson brand, you will engage with guests, answer questions, handle payments, and promote hotel offerings while supporting a collaborative team in a dynamic, guest-focused environment.

Qualifications

• Friendly, welcoming demeanor.
• Previous customer service experience preferred.
• Desire to exceed guest expectations in a fast-paced hotel environment.
• Refined verbal and written communication skills.
• Able to stand for long periods and work flexible shifts.

Responsibilities

• Assist with guest registration at front desk.
• Explain hotel services and promotions to guests.
• Process payments and handle guest inquiries.
• Be the face of Thompson Austin and provide warm hospitality.
• Collaborate with team to ensure a smooth guest experience.

Skills

Customer service

Communication

Teamwork

Flexibility

Hospitality

Stamina

Job description

Organization- Thompson Austin - 5th and Brazos

Summary

The Role

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Thompson Hosts (Front Office Host) are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Thompson as a Thompson Host.

The Hotels

When you stay at a Thompson Hotel, you are welcome as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant + bar concepts, an expansive pool deck, and private cabanas, and over 10,000 square feet of flexible and traditional event space.

The 193-king room tommie Austin is built for the spirited adventurer. Guest will be encouraged to explore Austin’s unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.

Both hotels are anchored on the ground floor by our re-imagined cantina-themed restaurant, a 13,000 sq ft. indoor and outdoor oasis as well as The 5th Street Diner + The Royale Room, a street-side concept serving daily fare for locals, residents, and guests alike. This mixed-use project will also feature a residential tower – Sienna – and 10,000 square feet of retail space and a 7,000 sq. ft. state of the art fitness center and simulator room, appropriately named the “T” Box.

The Benefits & Perks

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan, or Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid time off including vacation, holidays, and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, well-being & educational assistance, and many more!

Qualifications

• A friendly and welcoming demeanor
• Previous customer service required
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• A desire to exceed guest expectations
• Ability to stand for long periods of time.
• An understanding of authentic hospitality and care.
• Work cohesively with colleagues as part of a team
• Flexible schedule - willing and able to work day shifts, evening shifts, weekends and holidays
  
  

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.