Guest Experience Host

100 Hard Rock Int'l USA, Inc; San Francisco (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

Hard Rock International seeks a friendly Host to be the first point of contact for guests, greets and seats customers, and helps guide them to various areas of the venue. You will also assist the team by maintaining a clean waiting area and answering questions with a positive attitude.

In this role you will welcome guests, ensure a memorable experience, and support servers, managers, and staff while upholding safety and sanitation standards.

Qualifications

• High school diploma or GED required.
• Remaining calm in a hectic, fast-paced environment.
• Demonstrating a high level of organization, attention-to-detail and a sense of urgency.
• Displaying a positive and outwardly friendly attitude toward guests and co-workers.

Responsibilities

• The Host is the initial contact with the guests.
• Therefore, it is essential to start guests off with a positive experience at the front door.
• A Host is anyone who greets, seats and pages guests.
• In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
• Opening doors, where applicable
• Welcoming and thanking guests
• Answering questions - accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas & restrooms
• Providing security for co-workers, guests and celebrities
• Assisting servers, bussers and managers
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving fans”

Skills

Calm under pressure

Organizational skills

Positive attitude

Guest service orientation

Education

High school diploma or GED

Job description

Hard Rock International seeks a friendly Host to be the first point of contact for guests, greets and seats customers, and helps guide them to various areas of the venue. You will also assist the team by maintaining a clean waiting area and answering questions with a positive attitude.

In this role you will welcome guests, ensure a memorable experience, and support servers, managers, and staff while upholding safety and sanitation standards.