Guest Experience Host — Flexible Hours (Chicago Flagship)

Mattel, Inc.; Chicago (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Mattel's American Girl Retail team in Chicago seeks a friendly Host to welcome guests, manage seating and reservations, and support the dining team in a fast-paced environment.

You will collaborate with restaurant staff to ensure a high-quality guest experience, handle reservations via Zomato and InfoGenesis, and participate in ongoing training. This role requires flexibility, weekends, and holidays as needed.

Qualifications

• Experience as a restaurant host, hotel concierge, or related customer service position.
• Computer skills including restaurant reservation and POS systems, Microsoft Word, Excel and Outlook, and basic office equipment.
• Experience working with children, preferred.
• Must be able to work a flexible schedule, including nights, weekends, and holidays.
• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

Responsibilities

• Greets guests promptly and provides timely seating by maintaining waitlists and maximizing seating capacity.
• Manages large crowds professionally and resolves challenging service situations diplomatically.
• Creates a pleasant ambiance in dining areas through lighting, music, and table placement.
• Communicates dining room setup and special requests to the restaurant team.
• Shares information on store and restaurant events with guests.
• Uses Zomato, InfoGenesis, and Microsoft Office to perform job functions.
• Initiates training opportunities with restaurant staff.
• Assists staff in delivering an outstanding dining experience.

Skills

Restaurant host experience

POS systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Customer service

Flexibility

Growth mindset

Tools

Zomato

InfoGenesis

Microsoft Office

Job description

Mattel's American Girl Retail team in Chicago seeks a friendly Host to welcome guests, manage seating and reservations, and support the dining team in a fast-paced environment.

You will collaborate with restaurant staff to ensure a high-quality guest experience, handle reservations via Zomato and InfoGenesis, and participate in ongoing training. This role requires flexibility, weekends, and holidays as needed.