Guest Experience Host - Fast-Paced Casino Dining

WarHorse Gaming LLC; Omaha (NE); Hybrid; USD 18,000 - 26,000; Part time

Benefits offered by this job

Federal Employees Medical Coverage

401K with Day 1 Vesting & CompanyMatch

Vacation, Holiday & Sick Days

Discounted Meal Program

Job summary

WarHorse Gaming LLC in Omaha, NE seeks a friendly Ale House Host to greet guests, manage reservations, and seat parties efficiently, ensuring a welcoming front-of-house atmosphere.

This part-time role requires 19+ and a high school diploma; previous customer service is preferred. You will work a varying schedule with tips and a comprehensive benefits package.

Join a tribal-owned company focused on guest experience and community impact.

Qualifications

• Must be 19 years or older.
• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Ability to operate mobile devices and touchscreen technology.
• Experience using smartphones and/or tablet-based applications strongly preferred.
• Commitment to guest service excellence and ethical conduct.

Responsibilities

• Greets guests and arranges seating while monitoring overall room atmosphere.
• Quotes accurate wait times and manages guest waitlists or reservations according to procedures.
• Answers incoming phone calls and returns messages as needed.
• Maintains seating logs and directs flow of work for wait staff and bussers.
• Ensures clean, organized host stand and keeps floor charts updated.
• Supports guests with special requests and helps with takeout orders when needed.
• Adheres to policies, attends meetings and keeps a professional appearance.

Skills

Customer service

Guest greeting

Mobile devices

Ticketing & seating

Education

High school diploma or equivalent

Job description

WarHorse Gaming LLC in Omaha, NE seeks a friendly Ale House Host to greet guests, manage reservations, and seat parties efficiently, ensuring a welcoming front-of-house atmosphere.

This part-time role requires 19+ and a high school diploma; previous customer service is preferred. You will work a varying schedule with tips and a comprehensive benefits package.

Join a tribal-owned company focused on guest experience and community impact.