Guest Experience Host - Elevate Hotel Stays

Hyatt Place Houston Sugar Land; Sugar Land (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages for full time and/or

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

Hyatt Place Houston Sugar Land is seeking a friendly and proactive Host to greet guests, register them, and provide personalized service throughout their stay. You will answer phones, handle guest requests, and coordinate dining and transportation arrangements.

This role emphasizes guest satisfaction, teamwork with the front office, and ability to multi-task in a dynamic hotel environment. Evening/weekend availability may be required, with opportunities for growth into supervisory tracks.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Multi-tasking

Dynamic personality

Education

High School diploma or equivalent

Tools

PMS system

Job description

Hyatt Place Houston Sugar Land is seeking a friendly and proactive Host to greet guests, register them, and provide personalized service throughout their stay. You will answer phones, handle guest requests, and coordinate dining and transportation arrangements.

This role emphasizes guest satisfaction, teamwork with the front office, and ability to multi-task in a dynamic hotel environment. Evening/weekend availability may be required, with opportunities for growth into supervisory tracks.