Guest Services Associate - Front Desk

RESIDENCE INN HOUSTON SUGAR LAND STAFFORD; Stafford (TX); On-site; USD 24,000 - 36,000; Full time

Job summary

Residence Inn Houston Sugar Land Stafford is seeking a Guest Service Representative to help guests with check-ins, check-outs, reservations, and daily service needs. You will support smooth front desk operations and a premium guest experience.

You will greet guests, handle room assignments, answer questions promptly, operate the front desk system, process payments, and coordinate with housekeeping. Flexibility to work various shifts, including holidays and weekends, is required.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Friendly demeanor

Multitasking

Professional presence

Tools

Front desk software

Computer skills

Job description

Residence Inn Houston Sugar Land Stafford is seeking a Guest Service Representative to help guests with check-ins, check-outs, reservations, and daily service needs. You will support smooth front desk operations and a premium guest experience.

You will greet guests, handle room assignments, answer questions promptly, operate the front desk system, process payments, and coordinate with housekeeping. Flexibility to work various shifts, including holidays and weekends, is required.