Guest Experience Host: Create Magical Moments for All

Merlin; Milpitas (CA); On-site; USD 23,000 - 30,000; Full time

Job summary

Merlin Entertainments is seeking a Guest Experience Host in Milpitas, CA to deliver world-class service for LEGO fans and guests. You will share knowledge about all attractions and products, assist guests, and support ride operations while embracing The Merlin Way and its values.

Role emphasizes imaginative LEGO play, guest obsession, and exceptional customer interactions across Admissions, Retail, Guest Experience, and Café segments.

Qualifications

• Passion for excellent guest service.
• Working knowledge of all exhibits to deliver correct information.
• Operate the rides.
• Usher and guide guests through the attraction.
• Interact with guests as a Costume Character or Character Assistant.
• Teach kids the importance of play.

Responsibilities

• Provide excellent customer service to all guests entering the attraction.
• Share knowledge about products and offerings to improve guest experience.
• Operate and ensure smooth running of rides.
• Usher and guide guests through the attraction.
• Engage guests as Costume Character or Character Assistant.
• Encourage guests to build imaginative LEGO creations and participate in activities.

Skills

Guest service

Exhibit knowledge

Ride operation

Guest usher

Costume character interaction

Playful attitude

Job description

Merlin Entertainments is seeking a Guest Experience Host in Milpitas, CA to deliver world-class service for LEGO fans and guests. You will share knowledge about all attractions and products, assist guests, and support ride operations while embracing The Merlin Way and its values.

Role emphasizes imaginative LEGO play, guest obsession, and exceptional customer interactions across Admissions, Retail, Guest Experience, and Café segments.