Guest Experience Host — Club Front Desk

Invited Clubs; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Invited Clubs is seeking a Host to warmly greet and seat members and guests, setting a welcoming tone for the club experience. You will keep the host area organized and assist with member services as needed to support the team.

The role requires a professional demeanor, strong communication, and the ability to handle busy periods with grace. Prior hospitality experience is a plus, and a commitment to Invited’s service standards is essential.

Qualifications

• High school diploma or equivalent.
• Experience in service or hospitality is an advantage.
• Experience operating a multi-line telephone system.
• Proven ability to handle sensitive member information with the highest level of confidentiality.
• Strong communication skills with the ability to follow instructions accurately.

Responsibilities

• Greet members/guests by name, providing a warm and welcoming experience.
• Seat members/guests while ensuring high-quality service and attention to their needs.
• Converse with members/guests in a professional manner, staying calm under pressure.
• Assist service staff as needed, adhering to Invited standards of service.
• Ensure the host podium is organized and close out the podium at the end of each shift.
• Complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized.
• Notify management of any members/guests complaints immediately and practice effective service recovery.

Skills

Multi-line phone system

Education

High school diploma or equivalent

Tools

POS System

Job description

Invited Clubs is seeking a Host to warmly greet and seat members and guests, setting a welcoming tone for the club experience. You will keep the host area organized and assist with member services as needed to support the team.

The role requires a professional demeanor, strong communication, and the ability to handle busy periods with grace. Prior hospitality experience is a plus, and a commitment to Invited’s service standards is essential.