Guest Experience Host – Casino Welcome & Seating

Live! Casino & Hotel Philadelphia; Philadelphia (Philadelphia County); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Comprehensive health coverage for both

Free parking

Tuition Reimbursement

Generous bonus structure

Annual merit pay increases

Leadership skills development

Job summary

Live! Casino & Hotel Philadelphia is seeking friendly hosts to greet guests, determine seating, and guide guests to tables while engaging in casual conversation. The role includes answering phones, handling reservations, and maintaining wait lists in a fast-paced casino environment.

The position requires RAMP certification and availability for nights, weekends, and holidays. Reading seating charts and basic math skills are essential, with comprehensive benefits and growth opportunities offered.

Qualifications

• Must be RAMP certified.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.

Responsibilities

• Greet customers as they arrive and thank them for patronage upon departure.
• Determine seating preferences and guide guests to their table while engaging in conversation.
• Answer phones and take reservations or messages.
• Maintain accurate wait lists and assist with bussing tables when needed.
• Communicate effectively with guests, employees, and third parties to reflect well on the venue and brand.

Skills

Customer service

Hospitality

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Overview

Why We Need Your Talents

Are you outgoing and do you have a track record of going the extra mile? Are you motivated and have the ability to work as a team? If you thrive on greeting guests with a genuine smile, enthusiasm, and warmth upon their arrival, making them feel welcome, then this is the job for you. Our hosts know that first impressions are everything. They provide a warm and friendly welcome when our guests arrive or call in with questions. As a host, you’ll greet guests at the door, determine where they’d like to sit and guide them to their table while making casual conversation.

Responsibilities

Where You'll Make an Impact

• Main duties include greeting customers as they arrive at the facility and thank them for their patronage upon departure.
• Should a party have special needs or request accommodations, the host ensures the group's requirements are met.
• Ensures compliance with all regulatory controls and the State Gaming Agency.
• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the company.

Qualifications

Skills You Will Need to Succeed

• Must be RAMP certified.
• Required to work nights, weekends, and/or holidays.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• High school diploma or equivalent or equivalent work experience in a high volume, service focused environment.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Physical Requirements

• 24/7 operation requiring extended hours and the ability and willingness meet the applicant’s schedules when needed.
• Casino is over 200,000 square feet and requires ability and energy to move about it with a true sense of urgency.
• Handling, carrying or lifting items weighing up to 20 pounds.
• Must be able to work in a smoke-filled environment.
• Ability to stand for long periods of times without sitting or leaning
• Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels
• Use of going up and down stairs multiple times per day and elevators

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.