Guest Experience Host & Cashier - Upscale Dining

The Resort at Summerlin; Las Vegas (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

The Resort at Summerlin in Las Vegas is seeking a Host/Cashier to welcome guests, seat them promptly, and maintain the restaurant seating chart. You will greet guests at the entrance, assist the management staff to coordinate staff, and ensure smooth service while adhering to department policies.

The role requires a High School Diploma or GED, at least 1 year of hotel/restaurant host experience, strong customer service and communication skills, and basic math for billing.

Qualifications

• Education: High School Diploma or GED.
• Experience: 1- year of hotel/restaurant Host experience
• Strong guest service and communication skills
• Knowledge of dining room operations and seating procedures
• Ability to handle payments and use POS system

Responsibilities

• Greet guests promptly at the door, assess their needs, and seat them according to established guidelines.
• Ensure dining room employees know their assigned stations and partners. Distribute guests evenly across sections and adjust seating based on service levels.
• Implement dining room break schedules and administer work schedules as directed by management.
• Accurately handle money, process payments (cash, credit, room charges), and operate the POS system (Micros) in compliance with hotel cash handling procedures.
• Maintain guest focus while performing duties. Periodically check with guests to ensure satisfaction and assist staff with taking food and non-alcoholic beverage orders when needed.
• Notify management of any dining room issues. Follow directions carefully and seek clarification when necessary.
• Move throughout the restaurant during the entire shift to monitor guest needs and support team operations.

Skills

Friendly demeanor

Verbal communication

Written communication

Neat appearance

Menu knowledge

Cash handling

Education

High School Diploma or GED

Tools

Micros POS

Job description

The Resort at Summerlin in Las Vegas is seeking a Host/Cashier to welcome guests, seat them promptly, and maintain the restaurant seating chart. You will greet guests at the entrance, assist the management staff to coordinate staff, and ensure smooth service while adhering to department policies.

The role requires a High School Diploma or GED, at least 1 year of hotel/restaurant host experience, strong customer service and communication skills, and basic math for billing.