Guest Experience Host - Bowling Center Front Desk

Spanish Springs Lanes; Shrewsbury (MA); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Free Bowling!

$1 Arcade Play

20% off Events

50% off Food & Beverages

Job summary

Lucky Strike Entertainment is hiring a part-time Greeter/Counter Desk Attendant in Massachusetts. You’ll welcome guests, manage waitlists, Ring sales, and assist with bowling basics while coordinating with lanes and equipment. Strong phone etiquette and the ability to log issues with pinspotters are required.

The position offers evening/night shifts, weekend availability, and standard entertainment environment duties. Benefits and healthcare are described in the posting.

Qualifications

• HS Diploma or equivalent restaurant/hospitality experience (Optional)
• Proven success in school/previous job experience
• Excellent telephone etiquette
• Must meet the minimum age required by state law to serve alcohol

Responsibilities

• Be friendly and inviting to our guests in person and over the phone
• Manage the waitlist
• Track availability and assign lanes, shoes & other equipment
• Prepare for leagues
• Ring sales at the counter and follow our cash control procedures
• Notify our mechanics of any pinspotter/pinsetter malfunctions and log these issues
• Assist our guests with basic bowling instruction
• Operate our POS system, central panel, computers, and P/A system

Skills

Excellent telephone etiquette

Customer service focus

Education

HS Diploma or equivalent

Job description

Lucky Strike Entertainment is hiring a part-time Greeter/Counter Desk Attendant in Massachusetts. You’ll welcome guests, manage waitlists, Ring sales, and assist with bowling basics while coordinating with lanes and equipment. Strong phone etiquette and the ability to log issues with pinspotters are required.

The position offers evening/night shifts, weekend availability, and standard entertainment environment duties. Benefits and healthcare are described in the posting.