Guest Experience Host - Behind The Scenes Tour Guide

Merlin Entertainments; New York (NY); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Health insurance

Paid time off

Merlin Magic Pass

Recognition and rewards

401(k) Savings Plan

Tuition Assistance

Growth and development

Job summary

Madame Tussauds New York is seeking a Guest Experience Host – Operations & Behind the Scenes Tour Guide to welcome guests, lead the exclusive Behind the Scene Tour, and share engaging facts about our wax figures in a fast-paced, energetic setting.

This part-time role requires 18+ and a friendly, guest-focused attitude. You’ll maintain clean, safe spaces, promote souvenirs and upgrades, and act as the brand ambassador for Madame Tussauds.

Qualifications

• 6 months to 1 year of experience in attractions, entertainment, tours, hospitality, or customer service preferred
• Friendly, energetic, and guest-focused with strong communication skills
• Comfortable working in fast-paced environments, including areas with loud noise and confined spaces
• Self-motivated, dependable, and able to work independently or as part of a team
• Strong problem-solving skills and confidence handling guest questions and concerns
• Flexible availability, including days, nights, weekends, holidays, and special events

Responsibilities

• Lead guests on Behind the Scene Tour and share fascinating facts about the wax-making process
• Bring the Madame Tussauds story to life through engaging storytelling
• Welcome guests with energy, confidence, and a red-carpet attitude
• Memorize tour scripts and figure facts
• Act as a brand ambassador and spokesperson for Madame Tussauds
• Ensure exhibit areas are clean, safe, and photo-ready
• Promote souvenirs, snacks, and attraction upgrades and help with wayfinding
• Help manage crowd flow and operational needs
• Follow health, safety, and food handling procedures

Skills

Guest services

Communication

Teamwork

Adaptability

Problem solving

Job description

Guest Experience Host – Operations & Behind the Scenes Tour Guide

Madame Tussauds New York

Part-Time

Candidates must be 18+ for the role.

Ready to bring the fun to life? At Madame Tussauds New York, you don't just come to work... you become part of the magic! From rolling out the red carpet for guests to sharing the secrets behind our world-famous wax figures, every day is exciting, energetic, and unforgettable. We're looking for friendly, outgoing, and enthusiastic team players who love creating memorable experiences and making people smile!

What You'll Do

• Lead guests on our exclusive Behind the Scene Tour
• Share fascinating facts about the wax-making process
• Bring the Madame Tussauds story to life through engaging storytelling

Be the Face of the Attraction

• Welcome guests with energy, confidence, and a red-carpet attitude
• Memorize tour scripts and figure facts
• Act as a brand ambassador and spokesperson for Madame Tussauds

Keep the Attraction Guest-Ready

• Ensure exhibit areas are clean, safe, and photo-ready
• Help create a positive, memorable experience for every guest

Enhance The Guest Experience

• Promote souvenirs, snacks, and attraction upgrades
• Answer guest questions and assist with wayfinding
• Help manage crowd flow and operational needs

Safety First

• Follow health, safety, and food handling procedures
• Maintain a safe and welcoming environment for all guests

Qualifications & Experience

About You

• 6 months to 1 year of experience in attractions, entertainment, tours, hospitality, or customer service preferred
• Friendly, energetic, and guest-focused with strong communication skills
• Comfortable working in fast-paced environments, including areas with loud noise and confined spaces
• Self-motivated, dependable, and able to work independently or as part of a team
• Strong problem-solving skills and confidence handling guest questions and concerns
• Flexible availability, including days, nights, weekends, holidays, and special events

If you love engaging with people and creating memorable guest experiences, we'd love to meet you!

Benefits

The Perks of the Magic

• Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 401(k) Savings Plan: Build your future with our company-matched retirement program.
• Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range

USD $17.50/Hr.