Retail Host

Merlin; Orlando (FL); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Health Care

Paid Time Off

Merlin Magic Pass

Recognition Programs

401(k)

Tuition Reimbursement

Learning & Development

Job summary

Merlin Entertainments is seeking a Guest Experience Host in North America Operations, Retail or Admissions to connect with guests through friendly, informative interactions and help them enjoy the park experience.

This non-exempt, hourly role involves greeting guests, answering questions about tickets and packages, upselling at the point of sale, operating POS systems, stocking merchandise, guiding groups, and ensuring food safety and guest satisfaction.

Qualifications

• Must be at least 16 years of age.
• Excellent customer service skills.
• Enthusiasm for representing the brand.
• Strong communication skills.
• Ability to work independently or as part of a team.

Responsibilities

• Greet and welcome guests with eye contact and a smile.
• Answer questions about attraction ticket packages and pricing.
• Direct and assist guests on kiosk purchases.
• Sell/Scan tickets and annual passes at point of sale.
• Learn and execute upselling sales targets.
• Facilitate admission for groups, field trips, and birthday parties.
• Deliver personalized interactions to guests.
• Be 'Guest Obsessed' and provide exemplary customer service.
• Be the friendly face that welcomes customers.
• Answer questions about products and provide recommendations for purchase.
• Operate point of sale automated systems.
• Stock merchandise.
• Understand and explain menu offerings to guests and answer questions about food products.
• Take orders and handle payment at point of sale.
• Prepare food and drinks for guests.
• Maintain food safety standards.
• Achieve revenue goals and upsell sales targets.
• Have a working knowledge on all rides/exhibits to deliver proper/correct information.
• Operate the rides.
• Usher and guides guests through attraction.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Interpersonal skills

Job description

What you'll bring to the team

Job Summary:

Guest Experience Host Gateway North America Operations, Retail or Admissions Manager Non-Manager Non-Exempt The Guest Experience Host role provides excellent customer service to all guests entering the attraction by providing them with knowledge about all the products the attraction has to offer through positive guest interactions. Seeking exceptional guest interaction at every opportunity. There are four areas of an attraction where the Guest Experience Host can be assigned: Admissions, Retail, Guest Experience/Ride Operators, and Food and Beverage.

Key Responsibilities, depending on area assigned:

• Greet and welcome guests with eye contact and a smile.
• Answer questions about attraction ticket packages and pricing.
• Direct and assist guests on kiosk purchases.
• Sell/Scan tickets and annual passes at point of sale.
• Learn and execute upselling sales targets.
• Facilitate admission for groups, field trips, and birthday parties.
• Deliver personalized interactions to guests.
• Be “Guest Obsessed” and provide exemplary customer service.
• Be the friendly face that welcomes customers.
• Answer questions about products and provide recommendations for purchase.
• Operate point of sale automated systems.
• Stock merchandise.
• Understand and explain menu offerings to guests and answer questions about food products.
• Take orders and handle payment at point of sale.
• Prepare food and drinks for guests.
• Maintain food safety standards.
• Achieve revenue goals and upsell sales targets.
• Have a working knowledge on all rides/exhibits to deliver proper/correct information.
• Operate the rides.
• Usher and guides guests through attraction.
• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.
• Perform other duties as assigned.

Qualifications & Experience

Education and Experience:

Must be at least 16 years of age. Excellent customer service skills. Enthusiasm for representing the brand. Previous transactional experience with strong interpersonal skills is preferred. Fun, Positive attitude. Strong communication skills. Ability to work independently or as part of a team. Ability to deal with large crowds. Ability to prioritize multiple guests. Ability to maintain a high level of enthusiasm while doing repetitive work. Reliable and punctual.

Licenses and Certifications:

• Ability to obtain related licenses or certification as may be required to perform the essential functions of the position or as required by law.
• Ride Operators must be at least 18 years of age.

Benefits

Benefits of Joining Merlin Entertainments!

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Pay Range

USD $15.00/Hr.