Guest Experience Host - Behind The Scenes Tour Guide

Merlin; New York (NY); On-site; USD 24,000 - 26,000; Part time

Benefits offered by this job

Health Coverage

Paid Time Off

Merlin Magic Pass

Recognition Programs

401(k) Savings Plan

Tuition Assistance

Growth & Development

Job summary

Merlin in New York is seeking a Guest Experience Host – Operations & Behind the Scenes Tour Guide (Part-Time). The role involves leading guests on exclusive Behind the Scenes Tours, sharing wax figure stories, and acting as a brand ambassador during busy hours.

You will ensure safe, clean, and photo-ready exhibits while helping guests with directions and upgrades. Ideal candidates have 6 months to 1 year in attractions or hospitality, strong communication, and the ability to thrive in

Qualifications

• 6 months to 1 year of experience in attractions, entertainment, tours, hospitality, or customer service preferred
• Friendly, energetic, and guest-focused with strong communication skills
• Comfortable working in fast-paced environments, including areas with loud noise and confined spaces
• Self-motivated, dependable, and able to work independently or as part of a team
• Strong problem-solving skills and confidence handling guest questions and concerns
• Flexible availability, including days, nights, weekends, holidays, and special events

Responsibilities

• Lead guests on our exclusive Behind the Scenes Tour
• Share fascinating facts about the wax-making process
• Bring the Madame Tussauds story to life through engaging storytelling
• Welcome guests with energy, confidence, and a red-carpet attitude
• Memorize tour scripts and figure facts
• Act as a brand ambassador and spokesperson for Madame Tussauds
• Ensure exhibit areas are clean, safe, and photo-ready
• Help create a positive, memorable experience for every guest
• Promote souvenirs, snacks, and attraction upgrades
• Answer guest questions and assist with wayfinding
• Help manage crowd flow and operational needs
• Follow health, safety, and food handling procedures
• Maintain a safe and welcoming environment for all guests

Job description

What you'll bring to the team

Guest Experience Host – Operations & Behind the Scenes Tour Guide

Madame Tussauds New York Part-Time

Candidates must be 18+ for the role.

Step Into the Spotlight!

Ready to bring the fun to life? At Madame Tussauds New York, you don't just come to work... you become part of the magic!

From rolling out the red carpet for guests to sharing the secrets behind our world-famous wax figures, every day is exciting, energetic, and unforgettable.

We're looking for friendly, outgoing, and enthusiastic team players who love creating memorable experiences and making people smile!

What You'll Do

Become a Behind the Scenes Tour Guide

• Lead guests on our exclusive Behind the Scenes Tour
• Share fascinating facts about the wax-making process
• Bring the Madame Tussauds story to life through engaging storytelling

Be the Face of the Attraction

• Welcome guests with energy, confidence, and a red-carpet attitude
• Memorize tour scripts and figure facts
• Act as a brand ambassador and spokesperson for Madame Tussauds

Keep the Attraction Guest-Ready

• Ensure exhibit areas are clean, safe, and photo-ready
• Help create a positive, memorable experience for every guest

Enhance the Guest Experience

• Promote souvenirs, snacks, and attraction upgrades
• Answer guest questions and assist with wayfinding
• Help manage crowd flow and operational needs

Safety First

• Follow health, safety, and food handling procedures
• Maintain a safe and welcoming environment for all guests

Qualifications & Experience

About You

• 6 months to 1 year of experience in attractions, entertainment, tours, hospitality, or customer service preferred
• Friendly, energetic, and guest-focused with strong communication skills
• Comfortable working in fast-paced environments, including areas with loud noise and confined spaces
• Self-motivated, dependable, and able to work independently or as part of a team
• Strong problem-solving skills and confidence handling guest questions and concerns
• Flexible availability, including days, nights, weekends, holidays, and special events

If you love engaging with people and creating memorable guest experiences, we'd love to meet you!

Benefits

The Perks of the Magic

• Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 401(k) Savings Plan: Build your future with our company-matched retirement program.
• Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range

USD $17.50/Hr.