Guest Experience Host

Gilmore Group; Lowell (MI); On-site; USD 15,000 - 23,000; Full time

Job summary

Gilmore Collection is seeking a friendly Host to welcome guests and manage front-of-house operations at our West Michigan restaurant. You will greet guests, manage reservations, and coordinate seating to ensure a smooth dining experience from arrival to departure.

The role emphasizes strong communication, attention to detail, and teamwork to deliver exceptional guest service in a fast-paced hospitality setting.

Qualifications

• Customer service experience in hospitality or similar roles.
• Excellent verbal and written communication skills.
• Keen eye for detail in guest interactions and environments.
• Flexible to work evenings, weekends, and holidays.
• Able to work well in a team and support colleagues.

Responsibilities

• Greet guests warmly and manage reservations and seating.
• Address dietary needs and seating preferences to enhance guest satisfaction.
• Serve as the main liaison between guests and staff for smooth service.
• Maintain cleanliness and organization of the guest reception area and materials.
• Ensure safety and sanitation standards are followed in the front-of-house.

Skills

Customer service

Communication

Attention to detail

Adaptability

Team collaboration

Job description

Gilmore Collection is seeking a friendly Host to welcome guests and manage front-of-house operations at our West Michigan restaurant. You will greet guests, manage reservations, and coordinate seating to ensure a smooth dining experience from arrival to departure.

The role emphasizes strong communication, attention to detail, and teamwork to deliver exceptional guest service in a fast-paced hospitality setting.