Future Opening: Host

Gilmore Group; Lowell (MI); On-site; USD 15,000 - 23,000; Full time

Job summary

Gilmore Collection is seeking a friendly Host to welcome guests and manage front-of-house operations at our West Michigan restaurant. You will greet guests, manage reservations, and coordinate seating to ensure a smooth dining experience from arrival to departure.

The role emphasizes strong communication, attention to detail, and teamwork to deliver exceptional guest service in a fast-paced hospitality setting.

Qualifications

• Customer service experience in hospitality or similar roles.
• Excellent verbal and written communication skills.
• Keen eye for detail in guest interactions and environments.
• Flexible to work evenings, weekends, and holidays.
• Able to work well in a team and support colleagues.

Responsibilities

• Greet guests warmly and manage reservations and seating.
• Address dietary needs and seating preferences to enhance guest satisfaction.
• Serve as the main liaison between guests and staff for smooth service.
• Maintain cleanliness and organization of the guest reception area and materials.
• Ensure safety and sanitation standards are followed in the front-of-house.

Skills

Customer service

Communication

Attention to detail

Adaptability

Team collaboration

Job description

Position Overview:

We are seeking a professional and welcoming Host to assist with the front-of-house activities at our restaurant. As the first point of contact, the Host plays a crucial role in ensuring guests receive a warm welcome and enjoy a memorable dining experience from arrival to departure.

Key Responsibilities:

• Guest Reception: Warmly greet guests upon their arrival, manage reservations, and oversee seating arrangements to ensure a smooth flow of service.
• Guest Service: Address and accommodate special requests, dietary needs, and seating preferences to enhance guest satisfaction.
• Communication: Act as the primary liaison between guests and restaurant staff, ensuring clear and effective communication to facilitate efficient service and address any guest concerns promptly.
• Operational Efficiency: Assist in maintaining the cleanliness and organization of the guest reception area, manage dining menus, and ensure all front-of-house materials are up-to-date and well presented.
• Safety Compliance: Monitor and maintain compliance with all restaurant safety standards and sanitation regulations, ensuring a clean and safe environment for both guests and staff.

Qualifications:

• Customer Service Experience: Prior experience in customer service or a hospitality role, with a demonstrated ability to engage and satisfy guests.
• Communication Skills: Excellent verbal and written communication skills, capable of interacting warmly and effectively with guests and team members.
• Attention to Detail: A keen eye for detail, ensuring all aspects of the guest experience are managed effectively from cleanliness to personal interactions.
• Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, and adapt to changing business needs.
• Team Collaboration: Ability to work cooperatively in a team environment, supporting colleagues and contributing to a positive workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

COOKING WITH CHARACTER

As an established leader in West Michigan’s restaurant and entertainment industry for over 30 years, the Gilmore Collection has had the privelage of working with and developing some of the country’s most talented hospitality professionals. We have opportunites and career paths for individuals of all skill levels.