Restaurant Manager: Lead Operations & Guest Experience

Gilmore Group; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Gilmore Collection in West Michigan’s restaurant and entertainment scene seeks an experienced Restaurant Manager to oversee daily operations, ensure operational excellence, and lead our team with integrity and enthusiasm.

With over 30 years in the business, you will manage opening and closing, hiring and training, guest experience, inventory control, and financial performance while ensuring compliance with health, safety, and labor regulations.

Qualifications

• Minimum of 2 years’ experience in restaurant management.
• Strong leadership skills with proven ability to train teams and lead effectively.
• Extensive knowledge and interest in food and beverage, including wine, beer, and spirits.
• Excellent interpersonal and communication skills, capable of building strong relationships with guests, staff, and vendors.
• Ability to work a flexible schedule, including early mornings, late nights, weekends, and holidays, at multiple locations as needed.
• Physical ability to stand for extended periods and lift up to 50 pounds as required.
• Experience with modern reservation systems and familiarity with the local dining scene.
• Demonstrated problem-solving abilities, with a keen attention to detail and the ability to handle multiple tasks simultaneously.
• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Responsibilities

• Operational Leadership: Manage daily restaurant operations, ensuring smooth service and high standards of quality and cleanliness. Oversee opening and closing procedures, including pre-shift preparations and end-of-day financial reconciliations.
• Team Management and Development: Lead, motivate, and manage both hourly and management staff, fostering a culture of teamwork and respect. Conduct hiring, training, and performance evaluations to develop a high-performing team.
• Guest Experience: Ensure all guests receive exceptional service. Respond promptly and effectively to guest feedback and ensure the resolution of any issues to maintain high customer satisfaction.
• Inventory and Cost Control: Perform regular inventories and carefully manage food, beverage, and supply orders to ensure proper stock levels while controlling costs. Oversee the receipt and inspection of deliveries to assure quality.
• Financial Management: Assist the General Manager in meeting financial objectives, managing costs, and driving sales to achieve or exceed budgeted goals.
• Compliance and Safety: Ensure the restaurant complies with all local, state, and federal regulations concerning health, safety, and labor requirements.

Skills

Leadership

Guest service

Communication

Team training

Scheduling

Inventory management

Reservation systems

Tools

Reservation systems

Job description

Gilmore Collection in West Michigan’s restaurant and entertainment scene seeks an experienced Restaurant Manager to oversee daily operations, ensure operational excellence, and lead our team with integrity and enthusiasm.

With over 30 years in the business, you will manage opening and closing, hiring and training, guest experience, inventory control, and financial performance while ensuring compliance with health, safety, and labor regulations.