Front Office Supervisor: Guest Experience Leader

Pendry Hotels & Resorts; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Montage International is seeking a Front Office Supervisor to manage day-to-day guest reception, reservations and concierge operations in a luxury hotel setting. You will partner with leadership to drive profitability and guest satisfaction, while guiding the team to deliver exceptional service.

Ideal candidates have at least four years in guest services and two to three years of hotel supervision, with strong Microsoft Office skills and experience with Opera, BirchStreet, HotSOS or Rex.

Qualifications

• Bachelor's degree required.
• Minimum four years in customer service.
• Two to three years of hotel supervisory experience.
• Advanced skills in Word, Excel, PowerPoint, Opera and Outlook.
• Luxury hotel experience preferred.
• Birchstreet, HotSOS and Rex experience preferred.

Responsibilities

• Support department operations and provide direct guest service, leading by example.
• Oversee arrival and departure experiences and exceed guest expectations.
• Help create and implement profit and flow-through strategies.
• Review daily financial and labor reports and adjust operations to meet budgets.
• Assist in trainings, recruiting and pre-shift initiatives.
• Assist in associate engagement, scheduling, payroll, counseling and quarterly meetings.
• Support life-safety systems and emergency preparedness.

Skills

Customer service

Leadership

Hotel operations

Staff development

Education

Bachelor's Degree

Tools

BirchStreet

HotSOS

Rex

Opera

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Montage International is seeking a Front Office Supervisor to manage day-to-day guest reception, reservations and concierge operations in a luxury hotel setting. You will partner with leadership to drive profitability and guest satisfaction, while guiding the team to deliver exceptional service.

Ideal candidates have at least four years in guest services and two to three years of hotel supervision, with strong Microsoft Office skills and experience with Opera, BirchStreet, HotSOS or Rex.