Guest Experience Host

Black Bear Diner; Hayward (CA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Black Bear Diner Hayward is seeking a friendly host to greet guests, manage To-Go orders, and maintain a clean dining area with excellent guest service. You will assist with cash handling, balance end-of-shift totals, and operate the POS system with accuracy to ensure a smooth guest experience.

The role requires punctuality, a neat appearance, and the ability to communicate clearly with guests and team members using a radio headset, while upholding high standards of hospitality in a fast-paced

Qualifications

• Be punctual to begin your work.
• Maintain a neat, clean appearance at all times.
• Always greet guests in a friendly, professional manner.
• Communicate clearly with guests and team using a radio headset.

Responsibilities

• Greet guests as they enter the restaurant.
• Take To-Go orders and ensure accuracy before handing to customers.
• Answer phones in a cheerful, professional manner.
• Balance cash and sales at end of shift.
• Maintain Pie Case stocked and properly tagged for freshness.
• Keep dining area, entry doors, and cash register stations clean.

Skills

Punctual

Customer service

Communication

Multitasking

Professional demeanor

Tools

POS system

Radio headset

Job description

Black Bear Diner Hayward is seeking a friendly host to greet guests, manage To-Go orders, and maintain a clean dining area with excellent guest service. You will assist with cash handling, balance end-of-shift totals, and operate the POS system with accuracy to ensure a smooth guest experience.

The role requires punctuality, a neat appearance, and the ability to communicate clearly with guests and team members using a radio headset, while upholding high standards of hospitality in a fast-paced