Guest Experience Host

Rnrresortmd; Chesapeake Beach (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Rod 'N' Reel Resort in Maryland is seeking a friendly Host to greet guests, manage reservations, and ensure a smooth seating flow. You will interact with guests in a welcoming manner, coordinate with servers and management, and uphold the property’s standards for service quality and guest satisfaction.

The role emphasizes communication, reliability, and the ability to multitask in a fast-paced dining environment, with opportunities to learn menu details and contribute to an outstanding guest

Qualifications

• High school diploma or GED are preferred but not required.
• Previous experience as a server is preferred but not required.
• Must speak English fluently and be able to write in basic English.
• Must be able to work well under pressure and be self-motivated.
• Must have good organizational, time management and sales skills.
• Good communication skills—both written and verbal.
• Must be dependable, reliable and be driven with minimal supervision.
• Must possess a high level of awareness, attention to detail and follow-through.
• Must be both effective and efficient at multi-tasking in pressure situations.

Responsibilities

• Observe body language, inflection and responses of our guests to gauge their experience with us during their visit.
• Deliver timely results for any requests made by management to help other departments in the restaurant with a positive attitude.
• Operate with awareness of and care for all guests around you, not just those in your assigned position.
• Consistent communication with your teammates and management team to ensure critical information is relayed efficiently as needed.
• Inform management immediately any time a guest is displeased.
• Always grant guests the right of way ahead of you or other team members.
• Wish guests a fond farewell or provide other salutations as they leave the restaurant.
• Greet guests in a friendly and courteous manner. Opens the door for departing guests when possible.
• Manage reservations using the established reservation system and ensure accurate information of guest information into our database during each booking.
• Provide guests who cannot be seated immediately with accurate wait times, always in a pleasant fashion and while taking care to listen to the guest and ensure they are at ease with the response.
• Communicate special events/requests to managers and appropriate team members in a timely fashion.
• Maintain knowledge of menu items, restaurant promotions, hours of operation, basic knowledge of the neighborhood, parking availability, restaurant address/telephone info, contacts to relay messages, etc.
• Consistently perform opening, closing and running side work including, but not limited to cleaning of menus, organization of host stand, storage areas, cleaning of storefront windows or doors, regular checking and maintenance of restrooms, etc.
• Regularly check the voicemail system for messages, take accurate messages from incoming callers, and relay these to the proper management personnel. Follows handbook phone etiquette and spec verbiage.
• Explain restaurant concepts to guests and is aware of Rod ‘N’ Reel Resort’s various other brands and history.
• Accommodate special guest requests as appropriate, involving managers when necessary.
• Take care not to walk far ahead of guests and engage with conversation while leading to tables.
• Ensure that guests are never led to approach a table until it is fully set. Waits until all guests are seated before distributing menus.
• Thank guests as they leave and invite them to return. Relays guest comments or suggestions to manager on duty and offer to introduce guests to a manager when appropriate.

Skills

Guest service

Communication

Multitasking

Sales skills

Time management

Reliability

Attention to detail

Education

High school diploma

GED

Job description

Rod 'N' Reel Resort in Maryland is seeking a friendly Host to greet guests, manage reservations, and ensure a smooth seating flow. You will interact with guests in a welcoming manner, coordinate with servers and management, and uphold the property’s standards for service quality and guest satisfaction.

The role emphasizes communication, reliability, and the ability to multitask in a fast-paced dining environment, with opportunities to learn menu details and contribute to an outstanding guest