Host

Ontario Trillium Foundation; Village of Valley Stream (NY); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Flexible scheduling

Employee dining discounts

Growth opportunities

Job summary

Hook & Reel in New York is seeking friendly Hosts/Hostesses to be the first point of contact for guests. You will greet guests, manage seating, handle waitlists, escort guests to tables, and help ensure a positive dining experience from arrival to departure.

This role requires excellent communication, organization, and the ability to thrive in a fast-paced restaurant environment. Evening, weekend, and holiday availability is expected, with competitive hourly pay and flexible scheduling.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong communication and organizational abilities.
• Ability to remain professional and courteous in a fast-paced environment.
• Ability to multitask and manage multiple priorities simultaneously.
• Ability to work evenings, weekends, and holidays.
• Basic computer and phone skills.
• Previous restaurant or customer service experience preferred but not required.
• Must be dependable, punctual, and team-oriented.

Responsibilities

• Greet guests promptly with a friendly and professional attitude.
• Manage reservations, waitlists, and guest seating arrangements.
• Escort guests to their tables and provide menus.
• Answer incoming phone calls and assist with guest inquiries.
• Maintain an organized seating chart to optimize restaurant flow.
• Communicate effectively with managers, servers, and kitchen staff regarding table availability and guest needs.
• Assist with maintaining cleanliness and organization of the lobby, entrance, and waiting areas.
• Thank guests as they leave and invite them to return.
• Support restaurant operations as needed during busy periods.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Multitasking

Teamwork

Punctuality

Professionalism

Tools

Basic computer skills

Phone skills

Job description

Job Summary

Hook & Reel is seeking friendly, outgoing, and customer-focused Hosts/Hostesses to be the first point of contact for our guests. The Host is responsible for creating a welcoming atmosphere, managing guest seating, maintaining waitlists, and ensuring a positive dining experience from arrival to departure. This role requires excellent communication skills, organization, and the ability to thrive in a fast-paced restaurant environment.

Key Responsibilities

• Greet guests promptly with a friendly and professional attitude.
• Manage reservations, waitlists, and guest seating arrangements.
• Escort guests to their tables and provide menus.
• Answer incoming phone calls and assist with guest inquiries.
• Maintain an organized seating chart to optimize restaurant flow.
• Communicate effectively with managers, servers, and kitchen staff regarding table availability and guest needs.
• Assist with maintaining cleanliness and organization of the lobby, entrance, and waiting areas.
• Thank guests as they leave and invite them to return.
• Support restaurant operations as needed during busy periods.

Job Requirements

• Excellent customer service and interpersonal skills.
• Strong communication and organizational abilities.
• Ability to remain professional and courteous in a fast-paced environment.
• Ability to multitask and manage multiple priorities simultaneously.
• Ability to work evenings, weekends, and holidays.
• Basic computer and phone skills.
• Previous restaurant or customer service experience preferred but not required.
• Must be dependable, punctual, and team-oriented.

What We Offer

• Competitive hourly pay.
• Flexible scheduling.
• Growth and advancement opportunities.
• Positive and team-oriented work environment.
• Employee dining discounts where applicable.

Join Hook & Reel and help create memorable first impressions that keep guests coming back.

Hook & Reel is an Equal Opportunity Employer.We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.