Guest Experience Host - Warm Welcomes & Seamless Seating

Blueridge Restaurant Group; Rockville (MD); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive pay

Paid training and ongoing development

Medical, dental, and vision benefits

Opportunities for advancement within a

Job summary

Blueridge Restaurant Group in Rockville, MD is seeking warm, polished Hosts who excel at greeting guests and setting a positive tone from the moment they arrive. You will manage reservations with OpenTable, escort guests to tables, coordinate with servers, and help maintain a welcoming entrance and dining room.

This fast-paced, hospitality-driven team offers paid training, benefits, advancement opportunities, and a professional culture. Evening and weekend availability is required.

Qualifications

• Strong customer service and communication skills.
• Comfortable learning and using reservation systems such as OpenTable.
• Able to multitask while maintaining professionalism.
• Professional appearance consistent with company standards.
• Clear and effective communication with guests and team members.

Responsibilities

• Create a warm, genuine, and memorable first impression by welcoming every guest with professionalism and enthusiasm.
• Manage reservations and waitlists using OpenTable while maximizing seating efficiency and guest satisfaction.
• Escort guests to their tables while introducing them to their server and ensuring a seamless handoff.
• Maintain awareness of reservation notes, special occasions, VIP guests, accessibility needs, and seating preferences.
• Communicate effectively with managers, servers, and support staff to ensure smooth dining room flow.
• Answer incoming phone calls professionally while assisting guests with reservations and restaurant inquiries.
• Maintain a polished, organized, and inviting entrance and lobby at all times.
• Monitor dining room pacing and table availability to provide an exceptional guest experience.
• Assist with resetting tables and supporting the dining room as needed.
• Demonstrate thorough knowledge of menus, beverages, gift cards, and restaurant offerings.

Skills

Customer service

Communication

Multitasking

OpenTable

Professional appearance

Tools

OpenTable

Job description

Blueridge Restaurant Group in Rockville, MD is seeking warm, polished Hosts who excel at greeting guests and setting a positive tone from the moment they arrive. You will manage reservations with OpenTable, escort guests to tables, coordinate with servers, and help maintain a welcoming entrance and dining room.

This fast-paced, hospitality-driven team offers paid training, benefits, advancement opportunities, and a professional culture. Evening and weekend availability is required.