Guest Experience Server - Grow with F&B Operations

Rnrresortmd; Chesapeake Beach (MD); Presencial; USD 17.000 - 28.000; Jornada completa

Descripción de la vacante

Rnrresortmd in Maryland is seeking a hospitality professional to assist with expanding F&B operations. The role involves greeting guests, presenting menus, memorizing items, and using the POS system to process orders and payments.

You will ensure guest satisfaction, help with seating, and maintain service areas with a focus on etiquette and safety. The position requires strong English communication, ability to lift and handle duties, and willingness to follow resort policies and procedures.

Formación

• Must communicate effectively in English with guests, associates and vendors.
• Ability to accurately report information.
• Ability to follow all resort policies and procedures.
• Attend required meetings.
• Minimum lifting of 50 pounds.
• Pushing, bending, stooping, reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 50 pounds.
• Other duties may be assigned.

Responsabilidades

• Greet all guests in a warm and enthusiastic manner and assist host or hostess in seating guests as needed.
• Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation.
• Memorize menu selections and wines including being familiar with daily specials and basic ingredients.
• Use proper verbiage and etiquette including serving ladies first
• Write order on check or memorize order, transcribe order into POS system.
• Process order to kitchen and service bar utilizing point of sale system
• Observe guests to fulfill any additional request and to perceive when meal has been completed for guest checkout.
• Total bill and accept payment or refer guest to cashier.
• Ladle soup, portion pies and desserts, and brew coffee.
• Clear and reset counters or table at conclusion of each course.
• Assist in cleaning and wiping down of service areas and prep areas
• Notify a manager immediately of any guest complaints.
• Use proper etiquette guidelines for seating guests.
• Answer department telephone using proper telephone etiquette
• Practice and observe all safety rules and procedures.
• Assist all service personnel in any duties as requested.
• Maintain and follow all cash handling procedures.
• Ability to accurately use various office software.

Conocimientos

Guest service

Communication

Cash handling

Stamina

Etiquette

Herramientas

POS system

Office software

Descripción del empleo

Rnrresortmd in Maryland is seeking a hospitality professional to assist with expanding F&B operations. The role involves greeting guests, presenting menus, memorizing items, and using the POS system to process orders and payments.

You will ensure guest satisfaction, help with seating, and maintain service areas with a focus on etiquette and safety. The position requires strong English communication, ability to lift and handle duties, and willingness to follow resort policies and procedures.