Guest Experience Specialist - Game Room & Service

Rnrresortmd; Chesapeake Beach (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Rod ‘N’ Reel Resort in Maryland is seeking a Game Room Floor Clerk to keep the game room orderly and welcoming while delivering top-notch guest service. The role requires assisting guests with seating or directing them to machines, handling cash with accuracy, and maintaining cleanliness and safety on the gaming floor.

The position may require weekend/holiday shifts. Hours vary and may include evenings and late nights.

Qualifications

• High school diploma or equivalent preferred; one year of fast, high-volume cash handling and customer service required.
• Basic math skills including handling US currency.
• Maintain discretion with confidential information.
• Interact with customers and team members in a professional manner.

Responsibilities

• Greet guests warmly and assist seating or directing to open gaming machines/areas.
• Provide friendly customer service and explain resort amenities.
• Clean and service game machines as needed.
• Monitor floor cleanliness and restock beverages as required.
• Handle guest gaming tickets and cash change needs; follow cash handling procedures.
• Maintain seating areas and dispose of trash; ensure safety on the floor.
• Notify supervisor/manager of guest complaints or issues promptly.
• Assist other team members in duties as requested.

Skills

Cash handling

Customer service

Math skills

Professional interaction

Discretion

Education

High school diploma or equivalent

Job description

Rod ‘N’ Reel Resort in Maryland is seeking a Game Room Floor Clerk to keep the game room orderly and welcoming while delivering top-notch guest service. The role requires assisting guests with seating or directing them to machines, handling cash with accuracy, and maintaining cleanliness and safety on the gaming floor.

The position may require weekend/holiday shifts. Hours vary and may include evenings and late nights.