Guest Experience & Hospitality Operations Manager

MHG Hotels LLC; Indianapolis (IN); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Employee Referral Program

Bonus Program

Merit Increase

Paid Vacation

Flex Days

401k with Employer Contribution

Medical, Dental, Vision

Life Insurance

Long-term/Short-term Disability

Accident Insurance

Critical Insurance

Job summary

MHG Hotels LLC is seeking a Bench Operations Manager to assist the General Manager in leading hotel operations and staff, ensuring adherence to SOPs and service standards. You will oversee guest interactions, budget management, and performance improvements while guiding department heads daily.

The role requires a professional demeanor, strong communication, and the ability to work days, nights, weekends, and holidays.

Qualifications

• Hotel management experience required.
• Excellent leadership and team-building capabilities.
• Strong communication and guest-resolution skills.
• Ability to manage budgets and monitor revenue performance.

Responsibilities

• Assist the General Manager in all aspects of hotel operations and day-to-day staff management.
• Ensure compliance with SOPs, policies, procedures, and service standards.
• Handle guest complaints and oversee service recovery process.

Skills

Hotel Operations

Staff Management

Budget & P&L

Guest Service Excellence

Communication

Education

Hospitality degree preferred

Job description

MHG Hotels LLC is seeking a Bench Operations Manager to assist the General Manager in leading hotel operations and staff, ensuring adherence to SOPs and service standards. You will oversee guest interactions, budget management, and performance improvements while guiding department heads daily.

The role requires a professional demeanor, strong communication, and the ability to work days, nights, weekends, and holidays.