Guest Experience & Hospitality Operations Associate

Highgate; Boston (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

The Newbury Boston at One Newbury Street, located in Boston's Back Bay, seeks a Hospitality Associate to greet and seat guests and assist servers with attentive service. This role emphasizes promptness, courtesy, and consistency in delivering memorable dining experiences in a luxury environment.

The Associate will follow Highgate standards and policies, maintain guest privacy, and collaborate across departments to ensure smooth operations in a fast-paced hotel setting.

Qualifications

• Maintain a warm and friendly demeanor at all times.
• Must communicate effectively verbally and in writing with all levels of employees and guests.
• Must be effective at listening to and clarifying concerns.
• Must multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in a service-oriented manner.
• Maintain regular attendance in compliance with hotel standards.
• Maintain high standards of personal appearance and grooming.

Responsibilities

• Respond to guest requests, problems, complaints and/or accidents promptly and courteously.
• Follow up to ensure guest satisfaction.
• Ensure staff compliance with Forbes standards.
• Protect guest privacy and security per hotel procedures.
• Foster open communication with managers, employees and other departments.
• Implement all Highgate Hotel policies and house rules.

Skills

Warm demeanor

Communication skills

Listening skills

Multitasking

Teamwork

Attendance

Professional appearance

Job description

The Newbury Boston at One Newbury Street, located in Boston's Back Bay, seeks a Hospitality Associate to greet and seat guests and assist servers with attentive service. This role emphasizes promptness, courtesy, and consistency in delivering memorable dining experiences in a luxury environment.

The Associate will follow Highgate standards and policies, maintain guest privacy, and collaborate across departments to ensure smooth operations in a fast-paced hotel setting.