Guest Experience Hero — Flexible Hours & Growth

TOCA Football; Costa Mesa (CA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive Pay

Part Time, Flexible Scheduling

Career Growth & Development

Employee Assistance Program

Active & Fit Membership

Benefits Hub Discount Marketplace

Job summary

TOCA Soccer is hiring a Guest Experience Associate in Costa Mesa, CA. You’ll be the face of TOCA, delivering 10/10 guest experiences and keeping the facility running smoothly.

This role requires evening and weekend availability, a welcoming attitude, and the ability to collaborate across teams to resolve issues and ensure guest satisfaction. You’ll greet guests, handle inquiries, assist with events, sign-ins, and front-desk operations while contributing to a positive, energetic center culture.

Qualifications

• Excellent guest-facing communication and service skills.
• Ability to work evenings and weekends.
• Comfort with multitasking at a busy front desk.

Responsibilities

• Greet guests warmly and assist with inquiries to create MVP-level experiences.
• Address questions and concerns with positive attitude and care.
• Resolve issues quickly or escalate to teammates as needed.
• Coordinate with team to maintain smooth operations and guest flow.
• Assist in concessions as needed.
• Keep the space clean, stocked, and ready for action.
• Assist with scheduling, check-ins, sign-ups, and events.
• Own the front desk and welcome guests like a stage star.
• Process waivers, payments, and basic reports.
• Participate in training to learn TOCA standards and grow professionally.
• Uphold TOCA culture with professionalism and engagement.

Skills

Guest service

Communication skills

Teamwork

Pressure management

Adaptability

Tools

Google Suite

Scheduling tools

Job description

TOCA Soccer is hiring a Guest Experience Associate in Costa Mesa, CA. You’ll be the face of TOCA, delivering 10/10 guest experiences and keeping the facility running smoothly.

This role requires evening and weekend availability, a welcoming attitude, and the ability to collaborate across teams to resolve issues and ensure guest satisfaction. You’ll greet guests, handle inquiries, assist with events, sign-ins, and front-desk operations while contributing to a positive, energetic center culture.