Guest Experience & Game Support Ambassador

Puttshack Career Center; Oak Brook (IL); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Health/dental/vision coverage

401(k) matching

Life Insurance

PTO

Associate discounts - FREE mini golf &

50% off meals

Job summary

Puttshack USA is seeking a friendly Game Ambassador to greet guests, check in reservations, and guide players through our tech-infused mini golf experience. You’ll explain game rules, troubleshoot issues, and ensure a safe, enjoyable experience across our courses.

Open 7 days, flexible scheduling (15–30 hours weekly) and opportunities to contribute to exceptional guest service, safety standards, and team collaboration in a lively hospitality environment.

Qualifications

• Must be 18+ years of age to apply.
• Prior experience in hospitality, customer service, or related field.
• Passion for games and technology.
• High standards of guest service.
• Good communication skills and ability to problem solve.
• Friendly and upbeat demeanor when interacting with guests and team members.
• Safely and effectively communicate in order to perform and follow job requirements.

Responsibilities

• Bring your 'A' Game each and every day.
• Assist with general cleanliness of the kiosks, game courses, and guest services area.
• Assist guests with checking in their game play, answering questions, and guiding them throughout the course.
• Ensure all courses, golf balls, and other equipment are in proper working order.
• Troubleshoot small issues on the course and elevate any problems to Management.
• Maintain a pace sufficient to keep up with different levels of guest visits.
• Comply with all safety and sanitation guidelines and procedures.
• Take direction and be a team player.
• Follow all rules, policies, procedures, and conditions of employment, including those outlined in the Associate Handbook.
• Other projects or duties as assigned, including but not limited to side-work, opening, and closing duties.

Skills

Hospitality experience

Customer service

Communication

Problem solving

Team player

Safety & sanitation

Job description

Puttshack USA is seeking a friendly Game Ambassador to greet guests, check in reservations, and guide players through our tech-infused mini golf experience. You’ll explain game rules, troubleshoot issues, and ensure a safe, enjoyable experience across our courses.

Open 7 days, flexible scheduling (15–30 hours weekly) and opportunities to contribute to exceptional guest service, safety standards, and team collaboration in a lively hospitality environment.