Guest Experience Front Services Supervisor

Snoqualmie Casino & Hotel; Snoqualmie (WA); On-site; USD 71,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

PTO 21 days

Gas discount

Free meals

Job summary

Snoqualmie Casino & Hotel invites experienced professionals to join the Front Services team, supervising transportation, valet, and bell services to ensure a smooth guest experience from check-in through departure.

The role reports to the Front Services Manager and requires leadership, guest-focused service, and strong organizational skills to manage staff and high-demand operations in a casino-hotel setting.

Qualifications

• HS diploma or GED.
• Two years in front service ops incl. Valet or Bell.
• Knowledge of transportation, valet, and bell logistics.

Responsibilities

• Supervise daily activities of transportation, valet, and bell teams to ensure high service standards.
• Assist in scheduling, training, and managing front services staff.
• Handle guest inquiries and resolve issues to guest satisfaction.
• Monitor quality and ensure adherence to customer service standards.
• Ensure safety compliance in front services operations and maintain equipment/vehicles.
• Assist Front Services Manager with reporting, budget tracking, and resource allocation.
• Other duties as assigned.

Skills

Leadership

Customer service

Communication

Organization

Problem solving

Education

High School Diploma/GED

Job description

Snoqualmie Casino & Hotel invites experienced professionals to join the Front Services team, supervising transportation, valet, and bell services to ensure a smooth guest experience from check-in through departure.

The role reports to the Front Services Manager and requires leadership, guest-focused service, and strong organizational skills to manage staff and high-demand operations in a casino-hotel setting.