Front Services Supervisor - Guest Experience & Operations

Infor; Temecula (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A prominent hotel organization is seeking a Front Services Assistant Manager to supervise the Valet, Bell desk, and transportation department. The ideal candidate will promote exceptional guest service, oversee staff training, and effectively resolve guest concerns. Requirements include a high school diploma or GED and supervisory experience in a hospitality environment. The role requires strong communication skills and the ability to handle high-pressure situations. Flexibility in working hours, including weekends and holidays, is essential.

Qualifications

• 2+ years of relevant experience preferred.
• Ability to read and comprehend simple instructions and technical documents.
• Effective communication and presentation skills.

Responsibilities

• Supervise staff including recruitment, training, and performance evaluation.
• Resolve guest concerns and complaints.
• Provide clear direction and guidance to Team Members.

Skills

Guest service skills

Supervisory skills

Communication

Mathematical skills

Problem-solving abilities

Education

High school diploma or GED

Associate's degree or equivalent

Tools

Property management system

Job description

A prominent hotel organization is seeking a Front Services Assistant Manager to supervise the Valet, Bell desk, and transportation department. The ideal candidate will promote exceptional guest service, oversee staff training, and effectively resolve guest concerns. Requirements include a high school diploma or GED and supervisory experience in a hospitality environment. The role requires strong communication skills and the ability to handle high-pressure situations. Flexibility in working hours, including weekends and holidays, is essential.