Shift Supervisor - Sno Cafe & Deli

Snoqualmie Casino & Hotel; Snoqualmie (WA); On-site; USD 59,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Full medical/dental/vision

401(k) employer-paid

PTO 21–33 days

Free meals

Parking

Gas discount

Tuition reimbursement

Employee Assistance Program

Job summary

Snoqualmie Casino & Hotel is seeking a Front of House Supervisor to oversee dining area quality, service and cleanliness, and to maintain standards and guest satisfaction. You will manage personnel records, sales, and labor while liaising between staff and management.

The role requires 2 years of supervisory experience in a high-volume setting, strong communication, and familiarity with Agilysys POS or similar systems. Overnight shifts, weekends, and full-time exempt status apply.

Qualifications

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD)
• Two (2) years supervisory/lead experience in a high-volume a la carte venue or equivalent experience required internally.
• Any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position.
• Ability to effectively communicate with co-workers in a fast-paced, demanding environment with short time frames.
• Agilysys POS System or similar

Responsibilities

• Provide direct supervision and mentoring to Lead Cashiers and Cashiers by actively using verbal and written communication, i.e. memos, bulletin boards
• Demonstrate thorough knowledge of all service staff positions, policies, and procedures; Spend majority of shift on the floor observing, delegating tasks and coaching all service staff
• Will fill in at any position when needed to ensure proper staffing and guest service, and to maintain labor controls within budget expectations
• Communication with guests to address and answer questions, complaints or concerns in a timely and professional fashion as defined by department policies including questions regarding food, beverage, recipes and prices, communication with service staff and management via memos, bulletin boards, shift reports and staff meetings
• Training and continual education of staff on service and guest expectations and assisting team members in the completing all tasks associated with their position
• Will work professionally with the BOH and communicate effectively with weekly meetings held
• Counseling, Coaching, Mentoring and any administrative duties
• Oversee and maintain the cleanliness and production standards to casino standards
• Other duties as assigned by Management.

Education

High School Diploma / GED

Tools

Agilysys POS System

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Type

Full-time

Description

Pay Rate: $58,656 - $64,521.60/yr (depending on experience)

Shift: Overnight, Weekend required

Type: Full Time/Exempt

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: Starting salary range of $58,656/year - $64,521.60/year, depending on experience, with opportunities for annual performance-based increases. The role offers a potential career earning trajectory reaching up to $84,468.80 annually max over time.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

Purpose

To oversee all staff in the front of the house by monitoring all dining areas for quality food, beverage, service and overall cleanliness; maintaining standards and policies; ensuring total guest satisfaction; managing timely, accurate and thorough record keeping of personnel, sales and labor and acting as a liaison between Service Staff and Management.

Supervisory Scope

• Cashier
• Lead Cashier

Essential Duties / Responsibilities

• Provide direct supervision and mentoring to Lead Cashiers and Cashiers by actively using verbal and written communication, i.e. memos, bulletin boards
• Demonstrate thorough knowledge of all service staff positions, policies, and procedures; Spend majority of shift on the floor observing, delegating tasks and coaching all service staff.
• Will fill in at any position when needed to ensure proper staffing and guest service, and to maintain labor controls within budget expectations.
• Communication with guests to address and answer questions, complaints or concerns in a timely and professional fashion as defined by department policies including questions regarding food, beverage, recipes and prices, communication with service staff and management via memos, bulletin boards, shift reports and staff meetings.
• Training and continual education of staff on service and guest expectations and assisting team members in the completing all tasks associated with their position.
• Will work professionally with the BOH and communicate effectively with weekly meetings held.
• Counseling, Coaching, Mentoring and any administrative duties.
• Oversee and maintain the cleanliness and production standards to casino standards.
• Other duties as assigned by Management.

Requirements

Education and Experience:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD)
• Two (2) years supervisory/lead experience in a high-volume a la carte venue or equivalent experience required internally.
• Any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position.
• Ability to effectively communicate with co-workers in a fast-paced, demanding environment with short time frames.
• Agilysys POS System or similar

Preferred

Skills and Abilities:

• Computer knowledge of Microsoft Word, Excel, Outlook

Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.